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She applies the literature of cognitive psychology (dissonance, explanatory models, learned optimism) to explore the winning and losing streaks of a diverse lineup including the BBC, Gillette, Verizon, Continental Airlines, the Chicago Cubs, and Target. The result is a brilliant anatomy lesson of the big decisions and the small gestures that build and restore confidence.
Three cornerstones are clearly detailed: "Accountability," the actions that involve facing facts without humiliation; "Collaboration," the rituals of respect that create teamwork, and "Initiative/Innovation," the "kaleidoscope thinking" that unlocks energy and creativity. A standout chapter describes how Nelson Mandela created a culture of confidence in South Africa. Some readers may wish for more strategies about positive habits of mind in individuals. Others will search for a quick fix. Instead, Moss Kanters in-depth examples and ideas about resilient organizations will become required reading. They add up to a persuasive and informed optimism. --Barbara Mackoff
How I tried to find the value in these words, but alas, the writing was so cumbersome and the the words seemed to go and on without getting to a point that I could understand. Read morePublished 9 months ago by Diane A
I think the book can be useful. First, she should highlight the takeaways at the beginning of each chapter. Second, cut the book in half. Read morePublished 9 months ago by david valdez
interesting, many practical applications to be used by reader to benefit from....great read...got a lot from it....common sense approach, very useful...Published 10 months ago by Ernest G. Irelan
This author is a little bit self-absorbed. I appreciated the sports and business case-studies, but there are so many more wonderful examples of her subject matter out there. Read morePublished 21 months ago by Lawrence Henry Bancke
Great examples from business and sports. Should have read the actual copy instead of listening to the author, good instructor, not a professional reader, maybe it was me. Read morePublished on July 16, 2012 by 4moreshelflife
A great perspective on sustainability. Touches the human emotion and connectedness in the workplace. Very effective!Published on July 2, 2010 by Lorinda S. Baldwin
In baseball, a team can dominte its foes during a 162 game schedule, cruise into the post season, and then inexplicably lose three straight games to be sent packing. Read morePublished on October 13, 2009 by Larry Underwood
Alluring promise of exposing "how winning streaks and losing streaks begin and end", but fails to deliver insight or applicable information. Read morePublished on March 29, 2009 by Kathryn Welds