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13 of 13 people found the following review helpful:
4.0 out of 5 stars
Conflict Management: A Communications Skills Approach,
By FERNANDO FLORES (Chicago, IL United States) - See all my reviews
This review is from: Conflict Management: A Communication Skills Approach (Paperback)
An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely.
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Conflict Management: A Communication Skills Approach (2nd Edition) by Deborah Borisoff (Paperback - October 24, 1997)
$123.60 $111.24
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