"When conflict festers, employees become stressed and demoralized--and productivity suffers. But in today’s diverse workplace, conflicts and misunderstanding are inevitable. One of the most effective ways to handle conflict is to help employees develop the skills they need take to control and defuse strained relationships and situations.
The Conflict Management Skills Workshop is an accessible, non-academic workshop that offers trainers everything they need to design and deliver a program that works. The workshop provides tools for facilitators to help the group come to terms with the source of their conflict using discussion, story telling, reflections, and inter-active exercises. The workshop includes:
* Practice activities, handouts, Q & A lists, and overheads
* Stories that will help clarify points and stimulate discussion
* More than 20 reproducible reflection journals, case studies, and action planners."
Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created his innovative designs for client companies in the United States, South Africa, Canada, Russia, and China.
Product Details
Would you like to update product info or give feedback on images?
|
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
5.0 out of 5 stars
"The Conflict Management Skills Workshop",
By A Customer
This review is from: The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) (Paperback)
This book is an incredible resource for corporate trainers and college instructors! I was able to use the activities in this workbook with my traditional classes, as well as my adult learners in factory and union settings. Students learn better with hands-on activities and through the use of antecdotel stories they can remember. This book combines both to make for a fruitful learning experience. We have long needed a resource of this caliber that takes theory and really shows us how to put it into practice. I will be waiting for more titles from this author.
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Conflict Management Skills Workshop,
By kathi keller (Portland, OR) - See all my reviews
This review is from: The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) (Paperback)
A tool no trainer should be without! This book is extremely user-friendly, clear, concise and provides activities that could be applicable in any professional or personal training environment.The stories and practice cases helped me keep participants engaged and focused during training. An excellent way for everyone to personalize the theories of conflict management and make it their own. This is everything you need in one convenient package.
2 of 3 people found the following review helpful:
5.0 out of 5 stars
An excellent tool for every trainers toolbox.,
By kathi keller (Portland, OR) - See all my reviews
This review is from: The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) (Paperback)
Well organized, user friendly and full of excellent activities to keep your groups engaged and focused on the topic of conflict management.Every trainer should have a copy, reference it frequently, and utilize the content themselves to manage conflict that sometime occurs during training.
Share your thoughts with other customers: Create your own review
|
|
|
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product).
|
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|