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The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series)
 
 
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The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) [Paperback]

Bill Withers (Author)
5.0 out of 5 stars  See all reviews (3 customer reviews)


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Book Description

Trainer's Workshop January 23, 2002
A workshop that offers trainers everything they need to design and deliver a program that works. The workshop provides tools for facilitators to help the group come to terms with the source of their conflict using discussion, story telling, reflections, and inter-active exercises.

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Editorial Reviews

Book Description

"When conflict festers, employees become stressed and demoralized--and productivity suffers. But in today’s diverse workplace, conflicts and misunderstanding are inevitable. One of the most effective ways to handle conflict is to help employees develop the skills they need take to control and defuse strained relationships and situations.

The Conflict Management Skills Workshop is an accessible, non-academic workshop that offers trainers everything they need to design and deliver a program that works. The workshop provides tools for facilitators to help the group come to terms with the source of their conflict using discussion, story telling, reflections, and inter-active exercises. The workshop includes:

* Practice activities, handouts, Q & A lists, and overheads

* Stories that will help clarify points and stimulate discussion

* More than 20 reproducible reflection journals, case studies, and action planners."

About the Author

Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created his innovative designs for client companies in the United States, South Africa, Canada, Russia, and China.


Product Details

  • Reading level: Ages 17 and up
  • Paperback: 320 pages
  • Publisher: AMACOM; 1st edition (January 23, 2002)
  • Language: English
  • ISBN-10: 0814470920
  • ISBN-13: 978-0814470923
  • Product Dimensions: 10.9 x 8.4 x 0.9 inches
  • Shipping Weight: 2.2 pounds
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #1,655,929 in Books (See Top 100 in Books)

More About the Author

I am most interested in people getting together to create just futures. Lucky for me, this has led to some fascinating and productive work in large group, cross-cultural conflict engagement/facilitation at the organizational, community, and public policy arenas. It has also given me the opportunity to meet and work with many wonderful people, and to do some teaching and writing.

Generous clients, colleagues, and teachers have exposed me to a myriad of ideas and approaches as I have worked with them in diverse government, academic, health care, non-profit, and business settings.

My books are centered around the idea that all of us have our own personal theories of conflict and what we think we should do to handle them. The books help people sort through their thinking about conflict and make their best decisions about how to most effectively participate.

Join the dialogue by leaving a comment at www.billspeace.com

 

Customer Reviews

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Average Customer Review
5.0 out of 5 stars (3 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

6 of 6 people found the following review helpful:
5.0 out of 5 stars "The Conflict Management Skills Workshop", March 3, 2002
By A Customer
This review is from: The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) (Paperback)
This book is an incredible resource for corporate trainers and college instructors! I was able to use the activities in this workbook with my traditional classes, as well as my adult learners in factory and union settings. Students learn better with hands-on activities and through the use of antecdotel stories they can remember. This book combines both to make for a fruitful learning experience. We have long needed a resource of this caliber that takes theory and really shows us how to put it into practice. I will be waiting for more titles from this author.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars Conflict Management Skills Workshop, May 14, 2002
By 
This review is from: The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) (Paperback)
A tool no trainer should be without! This book is extremely user-friendly, clear, concise and provides activities that could be applicable in any professional or personal training environment.

The stories and practice cases helped me keep participants engaged and focused during training. An excellent way for everyone to personalize the theories of conflict management and make it their own.

This is everything you need in one convenient package.

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2 of 3 people found the following review helpful:
5.0 out of 5 stars An excellent tool for every trainers toolbox., May 13, 2002
By 
This review is from: The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series) (Paperback)
Well organized, user friendly and full of excellent activities to keep your groups engaged and focused on the topic of conflict management.

Every trainer should have a copy, reference it frequently, and utilize the content themselves to manage conflict that sometime occurs during training.

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Inside This Book (learn more)
First Sentence:
This is a straightforward, easy-to-use book about helping people learn how to deal with conflict at work. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
reflection worksheet, entire peel, community mediation center, seeing conflict, looking neutral, reflection sheets, calm listening, cubicles down, skills workshop, tell participants, jewelry counter, refer participants, flip chart
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Practice Case, Blue Ribbon Pound Cake, Choosing Actions, Equipment Needed, Group Activity, Discussion Ask, Losing Sara, Take One, The Backup, United States, Simple Simon, Draw Make It Even, The Farmer, Choosing Thoughts, Naming the Workshop, One Orange Reflection, Participant Workbook, Practice Mediation, Crown Cab, Good Manners, Jet Ski, Party Time, Palm Tree Party, Puzzle Party, Individual Exercise
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