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Conflict Resolution Paperback

ISBN-13: 063-9785323600 ISBN-10: 0071364315 Edition: 1st

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Conflict Resolution + Essential Managers: Managing Teams + Manager's Guide to Effective Coaching, Second Edition (Briefcase Books)
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Product Details

  • Series: Briefcase Books Series
  • Paperback: 169 pages
  • Publisher: McGraw-Hill; 1 edition (December 13, 2000)
  • Language: English
  • ISBN-10: 0071364315
  • ISBN-13: 978-0071364317
  • Product Dimensions: 9.1 x 5.9 x 0.5 inches
  • Shipping Weight: 8.8 ounces (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #176,320 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today’s Higher-Stress Workplace

Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation—with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others—as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities—instead of win-lose or lose-lose contests

Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow’s increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts—and fostering teamwork—in the workplace.

Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
* Clear, concise definitions of conflict management terms and jargon
* Tips for being smart when managing and resolving conflicts
* How-to hints to make conflict management go a little easier
* Practical advice to avoid mistakes when dealing with conflict
* Warning signs for where things could go wrong
* Case studies and examples of how others have managed conflict
* Specific procedures for resolving different kinds of conflicts

About the Author

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

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Customer Reviews

This book offers practical principles in an easy to read format.
Karen Harold
I've never felt compelled to write a review but this book is 8 chapters of common sense.
.
Anyone who is looking to attain this skill will be greatly served by reading this book.
Dana Camp-Farber

Most Helpful Customer Reviews

28 of 28 people found the following review helpful By Ben Adkins on May 22, 2001
Format: Paperback
I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.
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14 of 15 people found the following review helpful By Nathan Cumar on December 11, 2001
Format: Paperback Verified Purchase
This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.
All points are explained with examples and simple cases.
I recommend this book for all who prepare for examination. This is a good book for quick reference.
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5 of 5 people found the following review helpful By Dana Camp-Farber on August 2, 2005
Format: Paperback Verified Purchase
This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.
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4 of 4 people found the following review helpful By Lester Rennard on June 15, 2007
Format: Paperback
Daniel Dana, aka the "conflict doctor", is an established authority on workplace conflict management and resolution. In this book, he helps readers to understand the nature and cost of conflict within the workplace and offers a toolkit for managing and resolving such conflicts by advancing a concept for employees and managers to acquire skills for resolving conflicts between oneself and another and as a third part between others.

A unique feature of the publication is the author's introduction of a tool for calculating the monetary cost of conflict within any organization that should get the attention of those responsible for monitoring the corporate bottom line. It uses practical cases to illustrate important concepts and offers alternatives to the universal and innate human 'fight or flight' response to conflict, while sharing insights on why it is important to understand the structure of conflict in order to know how to resolve it successfully.

As a certified trainer of Managing Workplace Conflict and subject matter expert with Mediation Training Institute (MTI), an international organization founded by the author, I have found this publication and a companion volume by the same author, "Managing Differences" to be an invaluable training resource for understanding the nature, cost, management and resolution of workplace conflict.

This insightful, comprehensive and well written self-help volume is a must read for employees and managers in any organizational setting and a priceless resource for the student of conflict management and workplace dispute resolution.
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3 of 3 people found the following review helpful By Darth Mortis VINE VOICE on March 20, 2011
Format: Paperback Verified Purchase
I have had a lot of training and experience with conflict resolution. I picked this up because I wanted to see if it had anything new to add. This is a book meant for people who are not professional mediators. It gives some basic techniques specific for managers to handle various types of conflict within their organization. This includes within those they supervise or between departments.

There are some good techniques in here. One issue I had is that it gets heavily bogged down in examples. There are some great checklists and tools that are in there and relatively easy to reference, which was kind of nice.

Overall, this book is good for those who have little or no conflict resolution experience. For those that are more seasoned, you may find a few useful hints in this book, but you may want to look for something more advanced.
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2 of 2 people found the following review helpful By LS on January 22, 2013
Format: Paperback Verified Purchase
This is one of the worst books I've been forced to read in a long time. I had to read this for a graduate-level course on Conflict Resolution and thought it was a waste of time. Nobody in my class agreed with most of his statements about conflict(there must be anger, it's all about costs, etc), and his writing style was irritating. It sounded like it was put together at the last minute. His fictional characters could have been left out as well as ending every other paragraph in chapter two with "Got your attention now, Roy?" Honestly, I learned nothing, and reading this book was an absolute waste of time.
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2 of 2 people found the following review helpful By Marta L. Limberg on July 31, 2008
Format: Paperback Verified Purchase
Practical applications offered as examples in the book. Would recommend the book to anyone looking for an inexpensive text offering pratical and successful examples on how to manage conflict.
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2 of 2 people found the following review helpful By Karen Harold on May 8, 2007
Format: Paperback
I've trained through MTI with Daniel Dana and his approach to conflict is easy to understand and implement within personal and professsional organizations. This book offers practical principles in an easy to read format.
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