Conflict Resolution (Paperback)

by Daniel Dana (Author) "Seamus is about to graduate from a prestigious university and he already has received two excellent job offers..." (more)
Key Phrases: managerial mediation, preventive mediation, retaliatory cycle, Hard Core, Modern Amalgamated Industries, Gant General (more...)

Editorial Reviews

Product Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

From the Back Cover
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts--in Today's Higher-Stress Workplace

Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:
* The 4 primary tasks of preventive mediation--with two important tools to help you perform those tasks
* Practical tools for mediating conflicts between others--as well as resolving conflicts between yourself and another
* Proactive techniques to frame conflicts as both-gain opportunities--instead of win-lose or lose-lose contests

Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts--and fostering teamwork--in the workplace.

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
* Clear, concise definitions of conflict management terms and jargon
* Tips for being smart when managing and resolving conflicts
* How-to hints to make conflict management go a little easier
* Practical advice to avoid mistakes when dealing with conflict
* Warning signs for where things could go wrong
* Case studies and examples of how others have managed conflict
* Specific procedures for resolving different kinds of conflicts

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Product Details

• Paperback: 169 pages
• Publisher: McGraw-Hill; 1 edition (December 13, 2000)
• Language: English
• ISBN-10: 0071364315
• ISBN-13: 978-0071364317
• Product Dimensions: 8.9 x 6 x 0.6 inches
• Shipping Weight: 8.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars See all reviews (8 customer reviews)
• Amazon.com Sales Rank: #84,136 in Books (See Bestsellers in Books)

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• This item is part of The Briefcase Books Series.

Customer Reviews

Most Helpful Customer Reviews

25 of 25 people found the following review helpful:

5.0 out of 5 stars Usable information, May 22, 2001

By	Ben Adkins (Fort Worth, TX USA) - See all my reviews

I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.

13 of 13 people found the following review helpful:

5.0 out of 5 stars Handy book for resolving conflicts., December 11, 2001

By	Nathan Cumar (Franklin Park, New Jersey United States) - See all my reviews (REAL NAME)

This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.

All points are explained with examples and simple cases.

I recommend this book for all who prepare for examination. This is a good book for quick reference.

3 of 3 people found the following review helpful:

4.0 out of 5 stars Looking for the basics in CR, this is your book!!!, August 2, 2005

By	Dana Camp-Farber "Dana" (Houston, TX USA) - See all my reviews (REAL NAME)

This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.