Customer Reviews

Conflict Resolution

5 star:		(5)
4 star:		(4)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.

This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.

All points are explained with examples and simple cases.

I recommend this book for all who prepare for examination. This is a good book for quick reference.

This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.

Daniel Dana, aka the "conflict doctor", is an established authority on workplace conflict management and resolution. In this book, he helps readers to understand the nature and cost of conflict within the workplace and offers a toolkit for managing and resolving such conflicts by advancing a concept for employees and managers to acquire skills for resolving conflicts between oneself and another and as a third part between others.

A unique feature of the publication is the author's introduction of a tool for calculating the monetary cost of conflict within any organization that should get the attention of those responsible for monitoring the corporate bottom line. It uses practical cases to illustrate important concepts and offers alternatives to the universal and innate human 'fight or flight' response to conflict, while sharing insights on why it is important to understand the structure of conflict in order to know how to resolve it successfully.

As a certified trainer of Managing Workplace Conflict and subject matter expert with Mediation Training Institute (MTI), an international organization founded by the author, I have found this publication and a companion volume by the same author, "Managing Differences" to be an invaluable training resource for understanding the nature, cost, management and resolution of workplace conflict.

This insightful, comprehensive and well written self-help volume is a must read for employees and managers in any organizational setting and a priceless resource for the student of conflict management and workplace dispute resolution.

I have had a lot of training and experience with conflict resolution. I picked this up because I wanted to see if it had anything new to add. This is a book meant for people who are not professional mediators. It gives some basic techniques specific for managers to handle various types of conflict within their organization. This includes within those they supervise or between departments.

There are some good techniques in here. One issue I had is that it gets heavily bogged down in examples. There are some great checklists and tools that are in there and relatively easy to reference, which was kind of nice.

Overall, this book is good for those who have little or no conflict resolution experience. For those that are more seasoned, you may find a few useful hints in this book, but you may want to look for something more advanced.

Practical applications offered as examples in the book. Would recommend the book to anyone looking for an inexpensive text offering pratical and successful examples on how to manage conflict.

I've trained through MTI with Daniel Dana and his approach to conflict is easy to understand and implement within personal and professsional organizations. This book offers practical principles in an easy to read format.

I found it a as must have for managers, especially new managers. It give a simple easy to use method of dealing with conflict. Can be used in your job, community, and hope.

The book came on time and met the description in the on-line ad. It will be very helpful in my next class.

This book is alright. It tries to see you pretty hard on the concept, when since you already have the book, you may not need selling. I found the most poignant information to be the discussion of intention and effect on page 134. I also thought the treatment of patience during a mediation session and reframing of you perspective were terrific.
It's a good read if you're comfortable with skipping some of the budget impacts...