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Conflict Resolution Skills

Susan Fee , Susan Fee  |  G |  DVD

List Price: $49.95
Price: $44.96 & FREE Shipping. Details
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Conflict Resolution Skills + Dealing With Difficult People
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About the Actor

Susan Fee is a licensed clinical counselor practicing in Cleveland, Ohio. She specializes in girls' health and wellness, healthy relationships, resiliency, conflict resolution, and effective communication. Ms. Fee presents workshops nationally and her advice has appeared in The Wall Street Journal, Dear Abby, Real Simple, Family Fun, and Good Housekeeping, among other publications. She's a regular guest on Cleveland-area radio and TV shows as a relationship expert. Ms. Fee has authored several books including Circle of F.R.I.E.N.D.S. and the college survival guide, My Roommate is Driving Me Crazy!

Product Description

Far too often the mention of conflict makes individuals want to run for cover. Conflict Resolution Skills explains why it s possible to address conflicts, without ending up in a knockdown- drag-out fight. The DVD details strategies to deescalate disagreements, defuse angry emotions, and use language that enables a fair resolution to be reached so that everyone feels respected. The DVD provides an overview of conflict, how it escalates, and how it can be addressed in an appropriate manner.

Among the topics covered:
What s your approach?
Understanding conflict
How conflict escalates
Setting the stage for resolution
Responding to aggression
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