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Conflict Resolution at Work For Dummies Paperback – December 30, 2009


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Editorial Reviews

From the Back Cover

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

  • Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro

  • Rediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicate

  • Practice good self-awareness — understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict

  • Know how to address conflict — learn how to choose the optimal time and place to discuss problems and address employees

  • Resolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress

  • Help yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:

  • The right way to manage conflict within a team

  • Advice on when to tackle issues and when to hold back

  • Practical guidance on developing solutions and agreements

  • Ways to address just about any issue you'll face

  • Tips on keeping your team focused and productive during conflicts

  • When to use internal resources like Human Resources and when to turn to outside experts

About the Author

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

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Product Details

  • Paperback: 360 pages
  • Publisher: For Dummies; 1 edition (December 30, 2009)
  • Language: English
  • ISBN-10: 0470536438
  • ISBN-13: 978-0470536438
  • Product Dimensions: 7.4 x 0.8 x 9.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #274,737 in Books (See Top 100 in Books)

More About the Author

Vivian Scott is a Professional Certified Mediator with a private practice in Snohomish, Washington. She has handled a variety of workplace cases ranging from helping business partners end their relationship with dignity to creating a new working environment for a law firm. She mediates on a regular basis in the King County and Snohomish County areas helping parties resolve conflict in workplace, family, consumer, and foreclosure, and landlord/tenant disputes. Ms. Scott is a member of the Washington Mediation Association and was honored with their Outstanding Contributor award in 2012.

During her career in the competitive world of high tech marketing, she realized that resolving conflict within the confines of office politics was paramount to success. She used her discerning negotiation, mediation, and problem-solving skills to forge and cultivate relationships with Washington, D.C.-based small business associations and agencies on behalf of her employer, which earned her a rare personal honor from the Small Business Administration for her commitment to the business community. Ms. Scott received the Silver Screen Award from the International Film and Video Festival for outstanding creativity as her role as developer and Executive Producer of the "America at Work" video series which aired on the USA Network. Ms. Scott holds a B.A. in Interdisciplinary Arts & Sciences with an emphasis in American Studies from the University of Washington.

Ms. Scott can be reached through her website at www.vivianscottmediation.com or her blog at http://blogs.bothell-reporter.com/conflictsofinterest/. Become a fan of "Conflict Resolution at Work For Dummies"(http://www.facebook.com/ConflictResolutionforDummies)
to receive ongoing tips for managing workplace conflicts and relationships.

Customer Reviews

4.6 out of 5 stars
5 star
80%
4 star
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20%
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See all 10 customer reviews
It's fun to read, too.
John V. Henley
Conflict Resolution at Work for Dummies focuses on achieving clarity and provides great tools that are very helpful toward this end.
Mary T. Chambers
Without reservation, I recommend this book to anyone managing and facilitating work with groups of employees or volunteers.
Diane N. Flynn

Most Helpful Customer Reviews

7 of 7 people found the following review helpful By C. Hoops on December 29, 2009
Format: Paperback
I love the for Dummies books and very happy that one has come out on how to resolve conflicts at work. Being a manager sometimes it's just expected that you should know how to resolve issues. That is not always the case and this book has helped me with not just work issues but conflicts at home. This book should be required by all managers to read.
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4 of 4 people found the following review helpful By Connie Roberts on March 1, 2010
Format: Paperback
This book is a must have for anyone who deals with conflict at work or in their personal life!
It is certainly almost required reading for all Managers!

As a Human Resources Director this book has unlocked the keys to success with employees who have been in conflict and underperforming for years. When you know how to tie the values an employee is seeking to fulfill to the production needed in the organization you will truly have the magic formula. This has revolutionized how we listen to conflict and are able to deal with the root causes, not simply offer a list of do's and don'ts. This enables lasting change and individual growth that pays dividends that spread outside the circle of the employee alone.

Our organization has also used the Dispute Resolution Center to formally mediate workplace situations that needed an outside professional touch. Their methods mirror those outlined in this book and have provided lasting, significant, positive changes to longstanding conflict.

Buy it....you won't be sorry!
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3 of 3 people found the following review helpful By John V. Henley on April 20, 2011
Format: Paperback Verified Purchase
I have already used this book to resolve interpersonal relationship problems on the workplace and have heavily post-noted important places I want to refer to again and again. The principles are very sound and may be applied to many other kinds of conflicts besides the ones you find at the workplace. It's fun to read, too.
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2 of 2 people found the following review helpful By Mary T. Chambers on May 3, 2010
Format: Paperback
Conflict Resolution at Work for Dummies is a valuable asset for resolving inevitable disagreements between people whether they are at work, volunteering or even in the home. This book gives practical help for really fostering peace in a wide variety of interpersonal relationships.

As a leader on multiple large-scale volunteer projects I have found that providing clear expectations, creating common goals and building buy-in for objectives is essential to achieve the kind of success that any task requiring many participants requires... This is as true for volunteers as it is in the workplace. Conflict Resolution at Work for Dummies focuses on achieving clarity and provides great tools that are very helpful toward this end.
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2 of 2 people found the following review helpful By Mary L. Czaplinski on February 26, 2010
Format: Paperback
This book is very good, I enjoy reading it. It has opened my eyes on how to look at situations. It has helped also in my personal life dealing with family and friends. I would highly recommend this book.
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