Pros: Wide feature set
Cons: Where to begin...
- Frame produces a fatal error and locks up if it encounters a file it can't handle. In my case, an unsupported video file that the frame's software downloaded from its Gmail account was the trigger. A reboot didn't fix it. Only solution was to perform a complete reset, losing everything.
- A fully detailed request to eStarling for support with the above mentioned issue resulted in an automated response from [...]. The first 2 responses were entirely comprised of a single link. No instructions or explanations were included. The links themselves navigated to a '404 not found' page. The 3rd email consisted of a single link as well, but this one led to a direct download of a cell phone video. I am not making this up. Again, no instructions or tips were included.
- 4 days after my request for support, and perhaps do my opening a dispute through PayPal, I finally received a response from eStarling asking that I first try updating the firmware. I noted the current version, and proceeded with the manual update. The process was mildly complicated and the instructions included in the email were not accurate, but I managed to complete it. Upon checking the new version number, it turned out to be the same as the last. No, eStarling support did not mention the version number I was flashing to, nor was the firmware package labeled with the version number. A further waste of time.
- There are other issues surrounding file copy and emailing more than 4 photos at once to the associated Gmail account.
- No user guide included in box, nor setup guide
- Email support, only
Recommendation: Stay far,far away.
Though the feature set is compelling and this frame looks like a winner judging from its web site, it is a buggy frame that will frustrate you to no end. If, after reading this review, you think you might still be willing to plunk down $219 for it, consider donating that money to charity instead. In this instance, it'll be a much better bang for the buck.