Establishing a basic e-commerce site is easy but building an online relationship management system to evaluate transactions, manage customer interactions, and extend your business reach offers far greater business benefits. Learn about the latest customer-centric Internet strategies, technologies, and tools in CONNECTING TO CUSTOMERS. This practical, insightful book will help you understand how an Internet-based solution can provide powerful, direct links to customers so that you can deliver the products, services, and information they want exactly when and how they want them. Learn about: THE BUSINESS ISSUE: Get the facts on how to do a needs analysis for an Internet solution, learn how the right Internet solution can improve your business processes, and read real-world case studies about the business problems that Internet solutions solve. THE BUSINESS VALUE: Learn about the rules for return on investment in customer-focused projects, and see how an Internet solution can create value through efficiencies in production, increased speed to market, extended reach of products, and other benefits.T HE MICROSOFT SOLUTION: Explore the benefits of a basic, secure Web presence or of an online retail site with advanced capabilities, and learn how businesses, partners, and technologies work and fit together in solutions with the Microsoft Solutions Framework. PLANNING AND PROJECT MANAGEMENT: Discover what s involved in Internet solution deployment, including roles and responsibilities, infrastructure requirements, typical project schedule, choosing team members, complementary tools and solutions, technology trends, and more.
FREE Two-Day Shipping for Students. Learn more |
Book Description
Product Details
Would you like to update product info or give feedback on images?
|
Customer Reviews
|
There are no customer reviews yet.
|
|||
|
Video reviews
|
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
(learn more)
First Sentence:
Few would disagree that the Internet has been one of the major catalysts of the late twentieth and early twenty-first centuries. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
business analytics, creating business value, virtual value chain, solutions project, personalized content, business decision makers, content management system Key Phrases - Capitalized Phrases (CAPs): (learn more)
Commerce Server, Microsoft Internet, Gateway Country, Advanced Server, Gateway Web, Business Desk, Active Directory, Benefits Analysis, Microsoft Windows, Porter's Competitive Forces, Retail Extension, Direct Mailer, Microsoft Operations Framework, Terminal Services, Enterprise Server, Expression Builder, United States New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Few would disagree that the Internet has been one of the major catalysts of the late twentieth and early twenty-first centuries. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
business analytics, creating business value, virtual value chain, solutions project, personalized content, business decision makers, content management system Key Phrases - Capitalized Phrases (CAPs): (learn more)
Commerce Server, Microsoft Internet, Gateway Country, Advanced Server, Gateway Web, Business Desk, Active Directory, Benefits Analysis, Microsoft Windows, Porter's Competitive Forces, Retail Extension, Direct Mailer, Microsoft Operations Framework, Terminal Services, Enterprise Server, Expression Builder, United States New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 9
books:
See all 9 books this book cites
1
book
cites this book:
- Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner on page 148
- Problem Management (IT Infrastructure Library) on page 123
- Contingency Planning (IT Infrastructure Library) on page 123
- Availability Management (It Infrastructure Library) on page 123
- CHANGE MANAGEMENT (IT INFRASTRUCTURE LIBRARY) by CENTRAL COMPUTER & TELECOMMUNICATIONS AGENCY on page 123
See all 9 books this book cites
Books on Related Topics
(learn more)
|
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
Listmania!
So You'd Like to...
Look for Similar Items by Category
- Books > Business & Investing > Industries & Professions > Customer Service
- Books > Business & Investing > Management & Leadership > Management
- Books > Computers & Technology > Business & Culture > Web Marketing
- Books > Computers & Technology > Microsoft > Networking
- Books > Computers & Technology > Networking
- Books > New & Used Textbooks > Business & Finance > Management
- Books > New & Used Textbooks > Computer Science
