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The Constant Contact Guide to Email Marketing [Hardcover]

Eric Groves
4.3 out of 5 stars  See all reviews (23 customer reviews)

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Book Description

September 22, 2009 Constant Contact
The leading email marketing firm shows you how to create high-impact, low-cost campaigns

Email marketing is an incredibly cost-effective way to establish and build relationships that drive business success. But, it can also be a challenge because the inbox is a hostile environment. Whether your email is noteworthy—or an annoying waste of your customer's time—depends on your ability to stick to stick the fundamentals of good marketing and authentic relationship building.

The Constant Contact Guide to Email Marketing presents best practices and relationship-building principles from America’s leading email marketing firm. With over 280,000 small business and non-profit clients, Constant Contact is constantly testing and learning what works and what doesn't, and it's all here. There's no other email guide on the market that provides this level of comprehensive, practical guidance. Whether you're starting your own small business or need to grow on a shoestring budget, this book will get you up to speed fast.

Learn about:

  • Ten email pitfalls that will get your business into trouble
  • Ten things your customers expect you to do
  • The "soft" benefits of email marketing
  • Using email in combination with other marketing efforts
  • How four types of permissions can make or break your strategy
  • Building an email list that is valuable and effective
  • Creating valuable content
  • Choosing an effective, professional email format
  • Ensuring your emails are delivered, opened, and read

With The Constant Contact Guide to Email Marketing, you'll learn to avoid the common mistakes of email marketing, give your customers content they love, and combine an effective email marketing strategy with your traditional marketing efforts—giving you way more bang for your marketing buck.


Frequently Bought Together

The Constant Contact Guide to Email Marketing + E-Mail Marketing For Dummies + Email Marketing By the Numbers: How to Use the World's Greatest Marketing Tool to Take Any Organization to the Next Level
Price for all three: $54.67

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Editorial Reviews

From the Inside Flap

Constant Contact is America's premier email marketing services provider. Hundreds of thousands of small business and nonprofit clients rely on Constant Contact for technology, support, and education to promote their products, services, or causes via email. Written by a top executive from Constant Contact, this unique book provides comprehensive, practical guidance on the ins and outs of great email marketing. Whether you're starting your own small business or need to modernize your current marketing strategies, this book will get you up to speed fast.

You'll learn:

  • Ten email pitfalls that will get your business into trouble

  • Ten things your customers expect you to do

  • How to reap the "soft benefits" of email marketing

  • How to use email in combination with other marketing efforts

  • How four types of permissions can make or break your strategy

  • How to build an email list that is valuable and effective

  • How to create highly impressionable content

  • How to choose an effective, professional email format

  • How to ensure your emails are delivered, opened, and read

  • How to overcome email filters and other delivery challenges

With The Constant Contact Guide to Email Marketing, you'll learn to avoid the common mistakes of email marketing, give your customers content they love, and combine an effective email marketing strategy with your traditional marketing efforts. If you want to give your business a boost, reach out and make contact.

CONSTANT CONTACT is the leading provider of email marketing software and tools for small businesses, associations, and nonprofits. Hundreds of thousands of customers worldwide use Constant Contact to create successful email newsletters and online surveys.

From the Back Cover

Praise for The Constant Contact Guide to Email Marketing

"Understanding how to build lasting customer relationships is a requirement for any business's success. The Constant Contract Guide to Email Marketing is one of the best combinations of practical insight and actionable advice on that topic that I have encountered."
W. Kenneth Yancey, Jr., CEO, SCORE, Counselors to America's Small Business

"I have interviewed Eric on many occasions and am thrilled that he has finally put his wisdom into a book. He is a master of email marketing and truly knows what makes small businesses tick. This book is a must-read for every business owner looking for a leg up against the competition."
Susan Wilson Solovic, CEO, SBTV.com—Small Business Television

"Marketing your business without understanding the concepts here would be like driving in Boston for the first time without GPS—lots of wasted time (and possibly tears). If you want a great return on your email marketing investment, start by reading this book."
Michael Katz, founder and Chief Penguin, Blue Penguin Development

"We have been using the concepts in this book for the past five years, and they have radically changed how we market our business. Not only have we saved tens of thousands of dollars in postage alone (sorry USPS), but we also generate significant sales every time we send a campaign. This is one book I hope my competition doesn't read!"
Ken Giddon, President, Rothman's NY

"Instead of allowing or encouraging clients to distribute endless streams of spam (yuck!), Constant Contact teaches clients to use email marketing to build their businesses in a healthy, sustainable, and profitable way. In the long run, this training means Constant Contact is more of a mentor than a vendor. And it makes all the difference in the world."
Michelle E. Villalobos, CEO and founder, Mivista Consulting, Inc.


Product Details

  • Hardcover: 224 pages
  • Publisher: Wiley; 1 edition (September 22, 2009)
  • Language: English
  • ISBN-10: 0470503416
  • ISBN-13: 978-0470503416
  • Product Dimensions: 6.3 x 0.8 x 9 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (23 customer reviews)
  • Amazon Best Sellers Rank: #277,235 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews
9 of 9 people found the following review helpful
Format:Hardcover
The product description here on Amazon is accurate, but it can't tell you the bad news: this book is filled with self-promotion. At one point I thought I found a passage where the author didn't refer to his own e-mail marketing service, but I read a few more words and found I was wrong. More reference to his own company!

In chapter two he refers to what is often called the sales cycle, which he renames after his company. Then the four sections of the chapter which seem to be aimed at explaining the four stages of the "Constant Content (c) Cycle" have different names than the four labels that are found in the accompanying diagram.

A good book will always promote the author's business because of the quality of the content. This book, on the other hand, is just embarrassing, especially when anyone with an ounce of marketing sense would realize that it's so overtly self-serving. A first year marketing student would know better.

This is book is not designed to help you as much as it is designed to help the author.
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12 of 13 people found the following review helpful
5.0 out of 5 stars A must for small businesses! October 15, 2009
Format:Hardcover
This book has given me tremendous insight as to what works and what doesn't (AND WHY!). The information not only helps me in setting up and executing an email marketing strategy, but it is a very great resource for learning best practices. I already have seen a difference in how I do e-mail business and what is most important: I am seeing results.
The book is easy to read and with a lot of added value! I am buying this book for colleagues that are owners of small businesses. This is the time to be productive in business with the least amount of resources as possible. This book helps you do just that. Thanks, Mr. Groves!
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6 of 6 people found the following review helpful
4.0 out of 5 stars Good content February 1, 2010
Format:Hardcover|Amazon Verified Purchase
The book has good information for anyone who wants to get started with email marketing. I would suggest it as a starting point for email marketing information. Keep in mind that this comes from constant contact and so it reads sometimes like a Marketing Brochure. Look into more books to get a broader understanding.
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Most Recent Customer Reviews
5.0 out of 5 stars Excellent guide
This is an excellent guide, best practices and tips about Email marketing for beginners and advanced providers- there is something here for all levels.
Published 2 months ago by Cheryl Thode
5.0 out of 5 stars Great book
Very helpful book. This book is so helpful that I have a hard copy as well as a Kindle copy.
Published 4 months ago by KSB
4.0 out of 5 stars After the Pitch, Useful Tips
The writer makes no secret of the fact that he wants readers to decide to do business with his company, Constant Contact; but working with Constant Contact customers has given him... Read more
Published 8 months ago by Woodman1
5.0 out of 5 stars A great resource for emarketers
I bought this book thinking it was a how to on Constant Contact. Instead it is a great how to on email marketing. Read more
Published on May 14, 2011 by Bob Prentiss
5.0 out of 5 stars great tool for those already using Constant Contact
I've been a customer of Constant Contact's for years so I appreciated that the book was pretty much written specifically for their customers; although the principles of marketing... Read more
Published on October 12, 2010 by Holly A Jacobs
4.0 out of 5 stars Half good information, half marketing pitch for CC, overall useful
Don't expect to get an unbiased viewpoint when a book has the name of a company in the title. The writer definitely thinks that signing up for Constant Contact is the best way to... Read more
Published on June 6, 2010 by I. Emmanuel
3.0 out of 5 stars The Why of E-Mail Marketing
The focus of this book is on the concepts of e-mail marketing. I was hoping for more practical information on how to use Constant Contact to easily create the e-mails. Read more
Published on May 11, 2010
2.0 out of 5 stars Doesn't tell you about wasted time with Constant bugs
The problem is that it won't tell you about the time you waste trying to debug Constant Contact, since the book was written by their employee. Read more
Published on January 29, 2010 by Patrick O'Malley
5.0 out of 5 stars Comprehensive Roadmap to Email Marketing Success for Small Biz Owners
The Constant Contact Guide to Email Marketing provides small business owners with the essence of what it takes to bring solid results from email marketing. Read more
Published on January 25, 2010 by Lisa Sparks
5.0 out of 5 stars "MUST-READ" for Small Businesses and Non-Profits
This is a "must-read" for any small business or non-profit interested in growth. The Constant Contact Guide to Email Marketing is an incredible resource for anyone who wants to... Read more
Published on December 17, 2009 by Debra Nissman Young
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