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"True benchmarking isn't just for the corporate world.The authors of Benchmarking for Best Practices in the Public Serctor show convincingly that it's for the public sector, too." — David N. Ammons, senior associate, Caril Vinson Institute of Government, University of Georgia
"Most of the literature about benchmarking has a private-sector focus and uses the manufacturing approach toward process improvement when, in reality, the public sector requires a service approach to process improvement. Benchmarking for Best Practices in the Public Sector fills this void by using benchmarking and process improvement constructs and applying them to real-life applications in the public sector....This is a book that you should have on your bookshelf." — Government Finance Review
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