For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.
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For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.
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4.0 out of 5 stars
oldie but goodie,
This review is from: Contact: Customer Service In The Hospitality And Tourism Industry (Paperback)
This book is an oldie but goodie. Very easy to follow and understand for the hospitality/service industry. Since the education systems do not teach service and most businesses do not put priority to education/training in "service" this is a must have book to get you on the right track!
4.0 out of 5 stars
Contact: Customer Service In The Hospitality And Tourism Ind,
By A Customer
This review is from: Contact: Customer Service In The Hospitality And Tourism Industry (Paperback)
Very well written. Simple and practical information for both students and practioners in the service industry.A lecturer's/instructor's manual would be a welcome addition to the book. Is one available?
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