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2 Reviews
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4.0 out of 5 stars
oldie but goodie,
This review is from: Contact: Customer Service In The Hospitality And Tourism Industry (Paperback)
This book is an oldie but goodie. Very easy to follow and understand for the hospitality/service industry. Since the education systems do not teach service and most businesses do not put priority to education/training in "service" this is a must have book to get you on the right track!
4.0 out of 5 stars
Contact: Customer Service In The Hospitality And Tourism Ind,
By A Customer
This review is from: Contact: Customer Service In The Hospitality And Tourism Industry (Paperback)
Very well written. Simple and practical information for both students and practioners in the service industry.A lecturer's/instructor's manual would be a welcome addition to the book. Is one available? |
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Contact: Customer Service In The Hospitality And Tourism Industry by Donald M. Davidoff (Paperback - November 18, 1993)
$110.80
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