Contented Cows Give Better Milk [Hardcover]

Richard Hadden (Author), Bill Catlette (Author)

Book Description

ISBN-10: 1890651044 | ISBN-13: 978-1890651046 | Publication Date: December 1997 | Edition: 1

Whether it’s in health care, hospitality, high tech, or heavy manufacturing, it is no accident that the organizations consistently identified as winners also happen to be some of the best places on earth to work. This is no afterthought, but a vital, premeditated element of business strategy.

Using real companies, real numbers, and real examples, Contented Cows makes the business case, and offers fad-free advice for transforming your workforce into a vibrant competitive weapon.

In this newly released 4 CD audiobook, the authors are characteristically irreverent, candid, and to the point about leadership practices that do and do not inspire peak performance. You’ll find this an enjoyable book to listen to and a great one to learn from.

--This text refers to the Audio CD edition.

Editorial Reviews

Review

"Lively, provocative, and infinitely useful, Contented Cows absolutely nails the essence of leadership." -- Judith A. Rogala, President (ret) La Petite Academy, Inc.

"Once you get past the bizarre photo of a cow on the book jacket - this is actually a good book." -- National Association of Female Executives

"This book opens your eyes to the truth about how organizations should treat people who take care of the business." -- S. Truett Cathy, Founder & CEO, Chick-fil-A, Inc. --This text refers to the Audio CD edition.

About the Author

Between them, the authors have 40+ years of business management experience, and the lumps and scars to prove it. Each is a consummate professional engaged in helping organizations drag their leadership and employment practices kicking and screaming into the 21st century. --This text refers to the Audio CD edition.

Product Details

• Hardcover: 208 pages
• Publisher: Saltillo Press; 1 edition (December 1997)
• Language: English
• ISBN-10: 1890651044
• ISBN-13: 978-1890651046
• Product Dimensions: 9.3 x 6.3 x 0.9 inches
• Shipping Weight: 15.8 ounces
• Average Customer Review: 4.9 out of 5 stars  See all reviews (24 customer reviews)
• Amazon Best Sellers Rank: #1,911,952 in Books (See Top 100 in Books)

More About the Author

Bill Catlette is a human resources consultant with 30 years' experience helping build highly successful organizations.

He has a Bachelor of Business Administration from the University of Miami, Coral Gables, Florida.

Richard Hadden is a leadership and management consultant and professional speaker, with a focus on Creating a Great Place to Work.

He has Master of Business Administration from The University of North Florida, Jacksonville and a
Bachelor of Science in Management from Jacksonville University.


Bill has worked in a variety of Human Resource management and executive capacities with some well known and highly regarded service distribution firms.

His corporate ports of call have included assignments with Genuine Parts Company, the Atlanta-based distribution arm of NAPA; Automatic Data Processing, where he served as the company's Corporate Manager of Employee Relations; and Federal Express Corporation; where, as a Managing Director, he and his staff were responsible for developing many of the Human Resource programs which enabled that company to become recognized as one of the nation's 5 Best Managed Companies (Forbes), one of the 100 Best Companies in America to Work For, and, without question, one of the true "world class" service organizations.

Upon leaving Federal Express in 1989, Bill founded The Westar Group, a human resources consulting firm which concentrates primarily on the areas of Employee Relations, Teamwork, Leadership Development, and Business Strategy.


Richard was a manager for a large savings and loan association in the 1980's. He learned computer programming and worked as a programmer and systems analyst in the field of multi-user microcomputer software, before the advent of PC's. He was Director of Product Development for a software house in North Florida before starting his own software consulting business in 1986.

While consulting, he taught software design, principles of management, and international economics at Jacksonville University from 1988-1991.

Since 1990 he has delivered keynote presentations and training programs for more than 700 audiences throughout North America, Europe, and Australia. In 2000, he received the Certified Speaking Professional designation from the National Speakers Association. This is the highest earned designation in the speaking profession.

Both Bill and Richard are featured regularly in business and professional publications, and they are regular contributors to Workforce Management magazine and the Dear Workforce feature of Workforce Online.

Customer Reviews

Most Helpful Customer Reviews

14 of 14 people found the following review helpful:

5.0 out of 5 stars Quantitative, yet qualitative employee satisfaction approach, April 6, 1999

By A Customer

This review is from: Contented Cows Give Better Milk (Hardcover)

I have read hundreds of management books and found "Contented Cows" to be one of the most enlightening and refreshing, yet statiscally valid approaches to improving performance and productivity through improved employee relations. As a fellow management consultant, I like the way this book depicts the importance of creating a "healthy" environment starting at the top of the organization, yet at the same time showing ways that a front-line manager can make a grass roots change initiative.. I like your "No Excuse" type of mentality. I am a facilitator for accountability at all levels, and this book hits it right on the head. Thanks Richard and Bill for the fascinating and effective ways in which you present your methodologies for change.

7 of 7 people found the following review helpful:

5.0 out of 5 stars These cows make horse sense, March 26, 2001

By 

Steve Williford - See all my reviews

This review is from: Contented Cows Give Better Milk (Paperback)

This book makes the case once and for all - when you treat your employees right, you make more money.

Catlette and Hadden have done a masterful job of looking at the bottom line of companies that do a world class job of taking care of their companies. Then they compare that to companies who don't. The result is very clear. The "contented cow" companies make more money. A lot more.

I like the fact that the book contains that kind of data. But I also like the stories the authors tell which bring the data to life.

The book is a good read, and makes a world of difference around the work place.

This book is written in a great style and reflects the candid, slightly business-irreverant style of the authors. It's no wonder that companies order this book by the box and that companies like Chick-fil-A use it for their training.

6 of 6 people found the following review helpful:

5.0 out of 5 stars Contented Cows Give Better Milk, March 26, 2001

By 

Sherrie (Collierville, TN) - See all my reviews

This review is from: Contented Cows Give Better Milk (Paperback)

As the current manager of a retail establishment, I found this book honest, enlightening, educational and very easy to read. It is the perfect "manual" for improving one's self and the way one interacts with their employees. I have read this book twice to help remind me of the simple practices that make a working environment stronger. I strongly recommend this book to anyone who has the courage to honestly look at themselves and to make changes for the better.