Recently released paperback version of the business title which absolutely, positively makes the case that treating people right is one of the best things any business can do for its bottom line. Contented Cows offers sound, practical advice for those who worry about things like employee recruitment and retention, and realize that their reputation as an employer is as important as bandwidth.
Bill Catlette is a human resources consultant with 30 years' experience helping build highly successful organizations.
He has a Bachelor of Business Administration from the University of Miami, Coral Gables, Florida.
Richard Hadden is a leadership and management consultant and professional speaker, with a focus on Creating a Great Place to Work.
He has Master of Business Administration from The University of North Florida, Jacksonville and a
Bachelor of Science in Management from Jacksonville University.
Bill has worked in a variety of Human Resource management and executive capacities with some well known and highly regarded service distribution firms.
His corporate ports of call have included assignments with Genuine Parts Company, the Atlanta-based distribution arm of NAPA; Automatic Data Processing, where he served as the company's Corporate Manager of Employee Relations; and Federal Express Corporation; where, as a Managing Director, he and his staff were responsible for developing many of the Human Resource programs which enabled that company to become recognized as one of the nation's 5 Best Managed Companies (Forbes), one of the 100 Best Companies in America to Work For, and, without question, one of the true "world class" service organizations.
Upon leaving Federal Express in 1989, Bill founded The Westar Group, a human resources consulting firm which concentrates primarily on the areas of Employee Relations, Teamwork, Leadership Development, and Business Strategy.
Richard was a manager for a large savings and loan association in the 1980's. He learned computer programming and worked as a programmer and systems analyst in the field of multi-user microcomputer software, before the advent of PC's. He was Director of Product Development for a software house in North Florida before starting his own software consulting business in 1986.
While consulting, he taught software design, principles of management, and international economics at Jacksonville University from 1988-1991.
Since 1990 he has delivered keynote presentations and training programs for more than 700 audiences throughout North America, Europe, and Australia. In 2000, he received the Certified Speaking Professional designation from the National Speakers Association. This is the highest earned designation in the speaking profession.
Both Bill and Richard are featured regularly in business and professional publications, and they are regular contributors to Workforce Management magazine and the Dear Workforce feature of Workforce Online.
