This book presents a range of practical methods for driving continual improvement throughout the organization. The starting point is leadership, with a clear definition of mission, strategy, and key measures. These themes are then carried throughout the enterprise, informing everyone on the issues that matter most to survival and success. Strategic approaches for the deployment of metrics, review of organizational performance, effective problem solving, internal auditing, process orientation, and cultural development are also described in detail. Practical tools and examples are provided at every step of the way, enabling immediate implementation of the concepts. This book is more than a guide to continual improvement; it is a guide to leading and managing any organization.
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Book Description
Continual improvement is not optional. It is a condition of survival. Every organization must have systematic methods for making smart decisions, attacking problems, improving its products and services, and repelling competitors. Anything less than a systematic, disciplined approach is leaving your future in the hands of chance.
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About the Author
Craig Cochran is a project manager with the Center for International Standards & Quality (CISQ), which is part of Georgia Tech's Economic Development Institute. He has an MBA from the University of Tennessee and a bachelor's degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality. He is certified as a QMS Lead Auditor through the Registrar Accreditation Board.
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
True Genius,
By John W. Thomas (Marietta, GA United States) - See all my reviews
This review is from: The Continual Improvement Process (Paperback)
Craig Cockran has reprized his first work with a text that is as rich as it is inspiring. Detail oriented, yet captivating and simple to read, this book belongs in the library of anyone who is invested in the QI process or just starting a QI program. The writer has once again shown a unique grasp of business and the instructional process. I look forward to the next installment from this outstanding author.
3 of 3 people found the following review helpful:
5.0 out of 5 stars
An excellent sourcebook for strategic planning ideas,
By Midwest Book Review (Oregon, WI USA) - See all my reviews
This review is from: The Continual Improvement Process (Paperback)
The Continual Improvement Process: From Strategy To The Bottom Line by Craig Cochran (Project Manager, Center for International standards & Quality, Georgia Tech Economic Development Institute) is a guidebook especially for business managers and owners, offering practical wisdom for effective problem solving, learning to identify and communicate what is important, and generally crafting an environment that fosters improvement in efficiency, customer satisfaction, revenue, and more. Black-and-white diagrams help to clearly delineate the basic principles, and straightforward prose presents suggestions in easy-to-grasp terms for readers of all backgrounds. An excellent sourcebook for strategic planning ideas.
2 of 2 people found the following review helpful:
5.0 out of 5 stars
An excellent resource for all management.,
This review is from: The Continual Improvement Process (Paperback)
I purchased this book shortly after tackling the responsibility of leading a large distribution center through ISO 9001:2000 certification. It helped break down tough topics and really drilled home the entire concept of "Continual Improvement". What I found to be most valuable was the chapter on High Impact Auditing. I read this chapter prior to implementing our internal auditing system and it was instrumental in keeping the audit team focused on areas that we could make the biggest improvement. Also extremely useful are the examples in the appendix. The beauty of this book is that it applies to all industries and business cultures. It is conceptually an easy read and provides plenty of valuable information.
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Inside This Book
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First Sentence:
Continual improvement is the incremental process of becoming a smarter, stronger, and more successful organization. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
audit nonconformities, preventive action system, continual improvement process, business review meeting, action request form, inbound products, selection worksheet, key measures, superficial cause, major business processes, lead auditor, real root cause, action administrator, measures review, improvement actions, process orientation, logistics manager Key Phrases - Capitalized Phrases (CAPs): (learn more)
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Continual improvement is the incremental process of becoming a smarter, stronger, and more successful organization. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
audit nonconformities, preventive action system, continual improvement process, business review meeting, action request form, inbound products, selection worksheet, key measures, superficial cause, major business processes, lead auditor, real root cause, action administrator, measures review, improvement actions, process orientation, logistics manager Key Phrases - Capitalized Phrases (CAPs): (learn more)
Yellowjacket Technologies, Correct Requirement New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 12
books:
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1
book
cites this book:
- Economic Development (9th Edition) by Michael P. Todaro in Front Matter
- Economic Development (Economics Today S.) by Gareth Rees in Front Matter
- Financial Management: Theory and Practice, 10th Edition by Eugene F. Brigham in Back Matter
- Out of the Crisis by W. Edwards Deming in Back Matter
- Strategic Management Update, Fifth Edition by Charles W. L. Hill in Back Matter
See all 12 books this book cites
- Becoming a Customer-Focused Organization by Craig Cochran in Back Matter
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