Amazon.com: Continual Service Improvement Book (Itil) (9780113310494): George Spalding: Books

Quantity:

Buy New


	Amazon Prime Free Trial required. Sign up when you check out. Learn More

Buy Used

Used - Very Good See details

$67.96 & this item ships for FREE with Super Saver Shipping. Details

Fulfilled by Amazon

More Buying Choices

Have one to sell? Sell yours here

Continual Service Improvement Book (Itil)

See larger image

Share your own customer images

Publisher: learn how customers can search inside this book.

Tell the Publisher!
I'd like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Continual Service Improvement Book (Itil) [Paperback]

George Spalding (Author)

5.0 out of 5 stars See all reviews (2 customer reviews) |

Price:	$159.00 & this item ships for FREE with Super Saver Shipping. Details
Deal Price:
	o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.

Only 11 left in stock--order soon (more on the way).

Want it delivered Tuesday, February 28? Choose One-Day Shipping at checkout. Details

FREE Two-Day Shipping for students on millions of items. Learn more

Book Description

Publication Date: May 31, 2007 | ISBN-10: 0113310498 | ISBN-13: 978-0113310494 | Edition: 1

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Frequently Bought Together

Price For All Three: $395.76

Show availability and shipping details

Buy the selected items together

This item: Continual Service Improvement Book (Itil) by George Spalding Paperback $159.00

In Stock.
Ships from and sold by Amazon.com.
This item ships for FREE with Super Saver Shipping. Details
Service Strategy Book (Itil) by Majid Iqbal Paperback $117.55

In Stock.
Ships from and sold by Amazon.com.
This item ships for FREE with Super Saver Shipping. Details
Service Transition Book (Itil) by Shirley Lacy; Ivor Macfarlane Paperback $119.21

In Stock.
Ships from and sold by Amazon.com.
This item ships for FREE with Super Saver Shipping. Details

Customers Who Bought This Item Also Bought

Service Operation Book (Itil) by Office of Government Commerce
4.4 out of 5 stars (5)

$114.19
Service Strategy Book (Itil) by Majid Iqbal
4.5 out of 5 stars (4)

$117.55
Service Design Book (Itil) by Colin Rudd; Vernon Lloyd
4.3 out of 5 stars (3)

$120.54
Service Transition Book (Itil) by Shirley Lacy; Ivor Macfarlane
4.5 out of 5 stars (2)

$119.21
The Introduction to the ITIL Service L... by Office of Government...
4.9 out of 5 stars (7)
Passing your ITIL Intermediate Exams by Office of Government Comm...
2.5 out of 5 stars (2)

$40.30

Product Details

Paperback: 221 pages
Publisher: The Stationery Office; 1 edition (May 31, 2007)
Language: English
ISBN-10: 0113310498
ISBN-13: 978-0113310494
Product Dimensions: 10.9 x 8.4 x 0.6 inches
Shipping Weight: 1.9 pounds (View shipping rates and policies)

Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)

Amazon Best Sellers Rank: #983,352 in Books (See Top 100 in Books)

Would you like to update product info or give feedback on images?

Customer Reviews

2 Reviews

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

5.0 out of 5 stars (2 customer reviews)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

5.0 out of 5 stars A Larger than Life Publication, December 26, 2007

Roger Purdie "Roger Purdie" (Brisbane, Australia) - See all my reviews
(REAL NAME)

This review is from: Continual Service Improvement Book (Itil) (Paperback)

I've met George Spalding and he is the type of man that you don't forget in a hurry.

He has a passion for life and a passion for his work. His contribution to the Continual Service Improvement volume of ITIL v3 was not only wise, it was essential.

Add this to the bookshelf as it will become one of your most referenced texts.

Help other customers find the most helpful reviews

Was this review helpful to you? Yes No

Report abuse | Permalink

Comment Comment

5.0 out of 5 stars Finally, Deming for IT, November 28, 2007

Gerard Blokdijk "“YOU ARE MISSING OUT I... (Brisbane, Australia) - See all my reviews
(REAL NAME)

This review is from: Continual Service Improvement Book (Itil) (Paperback)

A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that delivers on the promise of total quality management and service improvements for IT organizations.

Help other customers find the most helpful reviews

Was this review helpful to you? Yes No

Report abuse | Permalink

Comment Comment

Share your thoughts with other customers: Create your own review

› See both customer reviews...

What Other Items Do Customers Buy After Viewing This Item?

ITIL Continual Service Improvement 2011 Edition (Best Management Practices) by Cabinet Office Paperback

$118.22

ITIL Lifecycle Publication Suite Books by Office of Government Commerce Paperback
4.2 out of 5 stars (13)

$427.22

Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing)) by Jan Van Bon Paperback

$37.00

Service Operation Book (Itil) by Office of Government Commerce Paperback
4.4 out of 5 stars (5)

$114.19

› Explore similar items

Tags Customers Associate with This Product

(What's this?)

Click on a tag to find related items, discussions, and people.

itil(3)

itil v3(3)

george spalding(2)

library management(1)

management(1)

mis(1)

multilevel(1)

Agree with these tags?

See all 8 tags...

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jqOnDisplayBlock { display: none; } .jqOnDisplayInline { display: none; } .jqOnVisibility { visibility: hidden; } .jqOnDisplayNoneBlock { display: block; } .jqOnDisplayNoneInline { display: inline; }

Customer Discussions

This product's forum

Discussion	Replies	Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Receive e-mail when new posts are made

Prompts for sign-in

Guidelines

Active discussions in related forums

Discussion	Replies	Latest Post
Textbook forum Textbook Buyback	6	3 days ago
Textbook forum What is an a la carte textbook?	3	4 days ago
Textbook forum the book have the student access code?	1	6 days ago
Textbook forum Never buy school textbooks. Download them to your reading device or computer	6	8 days ago
Textbook forum Never Again	35	19 days ago