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2 Reviews
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5.0 out of 5 stars
A Larger than Life Publication,
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This review is from: Continual Service Improvement Book (Itil) (Paperback)
I've met George Spalding and he is the type of man that you don't forget in a hurry.He has a passion for life and a passion for his work. His contribution to the Continual Service Improvement volume of ITIL v3 was not only wise, it was essential. Add this to the bookshelf as it will become one of your most referenced texts.
5.0 out of 5 stars
Finally, Deming for IT,
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This review is from: Continual Service Improvement Book (Itil) (Paperback)
A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that delivers on the promise of total quality management and service improvements for IT organizations.
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Continual Service Improvement Book (Itil) by George Spalding (Paperback - May 31, 2007)
$159.00
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