From the Inside Flap
This recurring management question, perhaps the most pressing of the Information Age, is insightfully answered in this groundbreaking book. Acute knowledge loss from downsizing and imminent baby-boomer retirements has exacerbated chronic knowledge loss from high job turnover; together, these factors pose an unprecedented threat to organizational productivity, profits, even survival. The loss of knowledge that accompanies an employee's transfer, resignation, termination, or retirement is the single most pervasive and costly source of knowledge mismanagement in corporate America today.
But it doesn't have to be. Continuity Management describes a breakthrough process that transfers operational knowledge from departing employees to their successors. Knowledge continuity initiatives at Pfizer, Deloitte Consulting, EMC Corporation, the U.S. Army, and hundreds of other organizations are already under way. But such initiatives are just the beginning. They herald the sweeping change that continuity management will bring, revolutionizing how leaders manage and companies compete. Continuity management implementation generates decisive competitive advantages: faster ramp-up of new employees, improved customer satisfaction, greater innovation, a sustained commitment to learning, and increased productivity.
Until now, knowledge continuity has been the missing link in the new paradigm that recognizes the organization as a network of thoughts rather than a hierarchy of positions-and knowledge as the force that binds, directs, and vitalizes it. Revolutionary in its effect, but evolutionary in its practice, continuity management is central to the tidal wave that is reshaping organizational knowledge flow and creation in the new century and transforming the way we think about knowledge.
Based on extensive research, this book offers a solution to knowledge loss that managers at any organizational level can use. Continuity management is fueling a new knowledge revolution. This book is about that revolution-and how to lead it.
From the Back Cover
ADVANCE PRAISE FOR CONTINUITY MANAGEMENT
"The book you're holding can help you reverse the tide of 'corporate forgetting.' It explains how to manage the entire cycle of identifying, transferring, and harnessing your company's operational knowledge. And that's key because knowledge continuity is quickly becoming the new competitive battlefield. Tip the balance in your favor by reading this thoughtful book." --Mike Ruettgers, Executive Chairman, EMC Corporation
"This is the first book to examine in detail the loss of knowledge caused by downsizing and turnover and the first to offer a viable solution. This break-through method for maintaining knowledge continuity between employee generations will change the corporate landscape for years to come." --Murray Martin, Group President, Global Mail, Pitney Bowes Inc.
"Continuity management is the missing link in knowledge management that will mean significant increases in productivity and knowledge creation-cutting-edge thinking regarding knowledge as a corporate asset." --Newton F. Crenshaw, Vice President, Eli Lilly and Company, E.Lilly Division
"The concepts presented in Continuity Management, provide essential guidance for how soldiers can leverage the Army's knowledge, so we can adapt to each new fight and win our nation's wars." --Lieutenant General Peter Cuviello, Chief Information Officer, U.S. Army
"This is a topic that is at the top of the list for many organizations and Beazley, Boenisch, and Harden have provided a compelling way to address it in Continuity Management. They 'get it' that the knowledge that employees have is not just individual understanding, but is embedded within a community. Continuity Management is an insightful blend of individual and community responsibility for organizational knowledge." --Nancy M. Dixon, Organizational Knowledge Consultant and author of Common Knowledge