Where is your organization now? Where do you want it to be? How do you get there? This text sets out to answer these three questions by showing how the "building blocks" of continuous business improvement can link and interrelate to provide a constant strategic way forward. The author provides a guide to attain this goal through self-assessment, process analysis, benchmarking and business process re-engineering. The book is divided into three parts: Part One describes the principles; Part Two covers the approaches and techniques; and Part Three shows how to implement these ideas. Each chapter stands alone and is supported by case studies drawn from the author's own experience.
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