Robson describes the labour-saving system which he introduced at General Electric.
Continuous Process Improvement
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Book Description
Editorial Reviews
Review
Stephen C. Schoonover, M.D. President Schoonover Associates Businesses today are undergoing a remarkable revolution in which continuous process improvement (CPI) is one of its driving forces. Robson translates the theory and philosophy of CPI into practical strategies that can be applied in any work setting. This book represents one of the most comprehensive, yet simple treatments of the subject, making the benefits of CPI available to those who have to make change happen through their day-to-day actions.
--This text refers to the
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Most Helpful Customer Reviews
10 of 11 people found the following review helpful:
5.0 out of 5 stars
Goes straight to the heart of CPI,
By Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews
This review is from: Continuous Process Improvement (Hardcover)
You can buy any number of books on continuous improvement or process design and become quickly mired in overwhelming detail. This book, on the other hand, goes to the heart of what a process is, the true meaning of 'continuous process improvement' (a frequently misused term in my opinion), and the steps needed to achieve it.Chapter 1 starts by explaining continuous process improvement, its business benefits, and some simple tools that will get you started. This chapter is so well written and makes so much sense that if this were a novel it would be considered to be a 'grabber'. The next two chapters get you started by showing you how to map and evaluate a process. I like the way you are quickly led to focus on what's important through problem statement and analysis. Chapter 4 introduces the real tools for continuous improvement - statistical process control charts - and manages to cover this daunting topic without losing the reader. This is no mean feat because the material isn't simple in nature. The treatment is brief and will probably raise more questions if you are not familiar with statistical process controls. If that's the case you will probably want to read "SPC Simplified: Practical Steps to Quality" by Robert T. Amsden (or if you are in the service industry, "SPC Simplified for Services" by Davida M. Amsden, which is the same boom with an emphasis on services). The final chapter wraps up by giving advice about implementing corrective action, project management considerations, and managing teams and meetings. This is the best introduction to continuous process improvement, in my opinion, and one that I recommend highly to anyone who is new to the subject. I also recommend "Solve That Problem!: Readymade Tools for Continuous Improvement" by Steve Smith (ISBN 0749424826), which expands on the basic CPI tools that this book introduces.
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Inside This Book
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First Sentence:
DURING THE THIRD QUARTER OF 1989, the service arm of a major corporation (for convenience and anonymity we'll refer to it as SERVCO) projected that they would exceed their revenue target for the year and began to address their goals for 1990. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
natural work area, process flow concept, unnatural variation, new control limits, improvement habit, sponsoring manager, natural work team, hoc members, application assignment, contributed value, ownership test, process flow diagram Key Phrases - Capitalized Phrases (CAPs): (learn more)
Nine Block, Real Time Application Assignment, Project Summary, Iceberg Effect New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
DURING THE THIRD QUARTER OF 1989, the service arm of a major corporation (for convenience and anonymity we'll refer to it as SERVCO) projected that they would exceed their revenue target for the year and began to address their goals for 1990. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
natural work area, process flow concept, unnatural variation, new control limits, improvement habit, sponsoring manager, natural work team, hoc members, application assignment, contributed value, ownership test, process flow diagram Key Phrases - Capitalized Phrases (CAPs): (learn more)
Nine Block, Real Time Application Assignment, Project Summary, Iceberg Effect New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
15
books
cite this book:
See all 15 books citing this book
- Strategische Unternehmungsf]hrung: Vol 2: Strategisches Handeln Ziele Und Rahmenbedingungen F]r Die Funktionsbereiche. Organisation. Umsetzung Unterne (De Gruyter Lehrbuch) (v. 2) (German Edition) by Hans H. Hinterhuber on page 130, page 134, and Back Matter
- Software Metrics: A Guide to Planning, Analysis, and Application by C. Ravindranath Pandian in Back Matter
- Process Innovation: Reengineering Work Through Information Technology by Thomas H. Davenport on page 151
- Mass Customization: The New Frontier in Business Competition by B. Joseph Pine in Back Matter
- Achieving the Competitive Edge: A Practical Guide World-Class Competition by Harry K. Jackson in Back Matter
See all 15 books citing this book
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