An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.
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Book Description
Editorial Reviews
About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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Most Helpful Customer Reviews
9 of 10 people found the following review helpful:
5.0 out of 5 stars
Short and Sweet!,
By
This review is from: The Quality Improvement Series (Practical Guidebook Collection): Continuous Process Improvement (Paperback)
After reviewing several other process improvement books, this guidebook is a shy of relief. It is easy to read, systematic with example forms to use. Many other books were overwhelming with volumes of information you were not even sure if you needed. This guidebook is just over a 100 pages explaining and applying the SAMIE model to an example case. I did not think CPI could be this simple. Kodos to Richard Chang for keeping the process simple.
5 of 5 people found the following review helpful:
2.0 out of 5 stars
Too simple,
By Stephen M Theobald (Cincinnati, OH United States) - See all my reviews
This review is from: Continuous Process Improvement: A Practical Guide (Quality Improvement Series) (Paperback)
Chang has written a lot of books on various subjects. I don't know how they sell, but the two that I have read, this one and Continuous Process Improvement Tools ('93) are just too basic for effective use. A beginner book, no more. At the end of each chapter, the author includes a page or two of checklists and questions, which, combined with the generous use of whitespace, take the place of more substantive content, which could have been included. But then many of the people reading this for introduction to CPI would probably have put it down. A much better book on the subject is Principles of Total Quality, by Omachonu & Ross. It is a near-textbook quality treatment of TQM which is readable by the novice as well as more expert individuals.
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Inside This Book
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First Sentence:
CPI is a systematic approach that you can use to make incremental and breakthrough improvements in processes that produce products and services for customers. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
major process tasks, refund data, process problem areas, refund process, process improvement goals, continuous process improvement, continuous improvement tools, process flow chart, refund checks, input measures Key Phrases - Capitalized Phrases (CAPs): (learn more)
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Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
CPI is a systematic approach that you can use to make incremental and breakthrough improvements in processes that produce products and services for customers. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
major process tasks, refund data, process problem areas, refund process, process improvement goals, continuous process improvement, continuous improvement tools, process flow chart, refund checks, input measures Key Phrases - Capitalized Phrases (CAPs): (learn more)
Sure Strike, Richard Chang Associates, File Refund Authorization Form New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 5
books:
3
books
cite this book:
- Continuous Improvement Tools (Quality Improvement Series) (Volume 2) by Richard Y. Chang on page 104, and page 105
- Capitalizing on Workplace Diversity by Richard Y. Chang on page 104
- Measuring Organizational Improvement Impact (Quality Improvement Series) by Richard Y. Chang on page 104
- Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) by Richard Y. Chang on page 104
- Satisfying Internal Customers First! by Richard Y. Chang on page 104
- Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved (Quality Improvement Series) by Richard Y. Chang in Back Matter
- Communicating in a Diverse Workplace: Successful Workplace Communicatuion Techniques (Workplace Diversity Series) by Lillian Kuga in Back Matter
- Team Building for Diverse Work Groups by Selma G. Myers in Back Matter
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