Customer Reviews

Continuous Process Improvement: A Practical Guide (Quality Improvement Series)

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After reviewing several other process improvement books, this guidebook is a shy of relief. It is easy to read, systematic with example forms to use. Many other books were overwhelming with volumes of information you were not even sure if you needed. This guidebook is just over a 100 pages explaining and applying the SAMIE model to an example case. I did not think CPI could be this simple. Kodos to Richard Chang for keeping the process simple.

Chang has written a lot of books on various subjects. I don't know how they sell, but the two that I have read, this one and Continuous Process Improvement Tools ('93) are just too basic for effective use. A beginner book, no more. At the end of each chapter, the author includes a page or two of checklists and questions, which, combined with the generous use of whitespace, take the place of more substantive content, which could have been included. But then many of the people reading this for introduction to CPI would probably have put it down. A much better book on the subject is Principles of Total Quality, by Omachonu & Ross. It is a near-textbook quality treatment of TQM which is readable by the novice as well as more expert individuals.