14 of 14 people found the following review helpful:
4.0 out of 5 stars
Works Well and Beneficial, January 7, 2009
This review is from: Contour Freedom Back Massage (Health and Beauty)
I've found the Contour Freedom cushion has worked very well for my needs. I need extra back support when I sit in my recliner. I'm sure that was not what it was designed for but it has, never the less, solved the problem I was dealing with. The message unit is soothing but not deep muscle enough to be of any real benefit to me personally; but there is nothing wrong with soothing.
My only suggestion would be to taper off the top of the cushion to reduce the thickness. It's possible that feature is only a problem because of the manner in which I use it.
Over all I am very happy with product and would recommend it to a friend.
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9 of 9 people found the following review helpful:
1.0 out of 5 stars
I will never purchase a Contour item again., June 20, 2010
This review is from: Contour Freedom Back Massage (Health and Beauty)
Recently, my mother purchased a birthday gift for me online--the Contour Freedom Back Massage Cushion. It was delivered directly to my home, and I received it a couple of weeks ago. I used it a few times, and I loved it. However, the last time I used it, it started slowing down, then stopped working. I replaced the batteries with fresh ones, and tried it again. It worked for a minute, then stopped. After that, there was no way to get it running again.
Because it stated on the box that the cushion was covered by a 1-year limited warranty, I went to the Contour website to find a way to contact the company about the defect. The site stated that the best way to contact Customer Service was through e-mail, and I sent an e-mail asking for a return authorization number so that I could send the cushion back. Two days later, I had still not gotten a response, so I called Contour. After navigating their phone system, finally getting a representative on the phone, and explaining my situation to her, she put me on hold for a while. Her response when she came back? That I would need to return the product to the store, not to Contour.
Why would a company not honor their 1-year warranty? What kind of company creates a product that doesn't even last 2 weeks? Contour didn't want to stand by this product, and I won't, either. You can bet that when I purchase a replacement massage cushion, it will not be from this company.
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5 of 5 people found the following review helpful:
3.0 out of 5 stars
Good back support, April 23, 2010
This review is from: Contour Freedom Back Massage (Health and Beauty)
I think this is a good product with one exception. In order for me to get it to stay put in my chair I had to actually bypass the velcro and tie a knot in the elastic itself. That only worked for a short time and the darn thing started slipping out of place again. Unless you have a solid chair with no space between the seat and back, you may have problems getting the support to stay put. This was my problem. When I got it to stay where I wanted it to stay, it worked fine. The massage is very mild, but does help if you have the time to sit and enjoy it.
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