The Control Theory Manager: Combining the Control Theory of William Glasser With the Wisdom of W. Edwards Deming to Explain Both What Quality Is and (Hardcover)

~ (Author) "Based on their common sense, almost all American managers are so convinced that they "know" why the people they manage behave the way they do..." (more)
Key Phrases: total behavior, managing workers, quality worlds, United States (more...)

Editorial Reviews

Product Description

Combines control theory with the wisdom of the Deming management philosophy to show managers how to use control theory in order to practice lead-management. 35,000 first printing.

About the Author

William Glasser, M.D.,is a world-renowned psychatrist who lectures widely. He is the author of many books including Choice Theory, Reality Therapy, The Quality School, and Getting Together and Staying Together, and he is the president of the William Glassner Institute in Los Angeles. --This text refers to the Paperback edition.

Product Details

• Hardcover: 160 pages
• Publisher: Harpercollins; 1st edition (January 1994)
• Language: English
• ISBN-10: 088730673X
• ISBN-13: 978-0887306730
• Product Dimensions: 8.3 x 5.4 x 0.7 inches
• Shipping Weight: 11.2 ounces
• Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon.com Sales Rank: #1,756,913 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars The human side of quality., December 1, 2004

By	Software Engineer (Ann Arbor, MI USA) - See all my reviews

This review is from: The Control Theory Manager (Paperback)

William Glasser has given us the human side of quality as framed by Dr. W. Edwards Deming. This is an excellent companion to the works of the great qualilty guru who was instramental in jump-starting the Japanese economy after WW2, and launching Toyota on its way to overtaking Chrysler, Ford, and maybe GM. Every manager should have a copy of this book sitting next to "The New Economics" to provide the means and motivation to spur one into transformation of self, of group, of company. Continual improvement has no end. It does not matter where you start, it matters when. Start NOW. These books will say why and how.

4 of 5 people found the following review helpful:

5.0 out of 5 stars Wonderful little handbook -, May 28, 2000

By	sam (Toronto Canada) - See all my reviews

This review is from: The Control Theory Manager (Paperback)

Glasser takes the basic elements of his Control Theory and fits these in with Deming. Some very very common sense approaches to management. Management involves people most of all, and Glasser's approach is focused on people. This little book is one that a manager should keep on his desk for a careful read and a re-read. Common sense approaches to working with people to get things done, instead of "working" people to try to get things done..

0 of 1 people found the following review helpful:

2.0 out of 5 stars Out of date and out of relevance, April 21, 2009

By	Chika Tierney "King of Pizza" (Nagasaki, Japan) - See all my reviews (REAL NAME)

This review is from: The Control Theory Manager (Paperback)

I loved his book on Control Theory and was hoping for more of the same, but it appears he has moved away from quality and toward some misguided mass media appeal.

It was almost as bad as Choice Theory.