The Control Theory Manager [Paperback]

William Glasser (Author)

Book Description

Publication Date: December 2, 1994

Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.

Editorial Reviews

Review

"A new management approach that will lead to success. He shows that only if American management gives up its traditional ways of dealing with and motivating employees and substitutes for it a noncoercive approach, can it achieve the quality and efficiency to be competitive on a world scale."--Dr. Chester L. Karrass, CEO, Karrass Negotiating Seminars

About the Author

William Glasser, M.D., is a world-renowned psychiatrist who lectures widely. His numerous books have sold 1.7 million copies, and he has trained thousands of counselors in his Choice Theory and Reality Therapy approaches. He is also the president of the William Glasser Institute in Los Angeles.

Product Details

• Paperback: 144 pages
• Publisher: HarperBusiness (December 2, 1994)
• Language: English
• ISBN-10: 0887307191
• ISBN-13: 978-0887307195
• Product Dimensions: 8 x 5.3 x 0.4 inches
• Shipping Weight: 3.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.2 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #885,505 in Books (See Top 100 in Books)

More About the Author

William Glasser, M.D.,is a world-renowned psychatrist who lectures widely. He is the author of many books including Choice Theory, Reality Therapy, The Quality School, and Getting Together and Staying Together, and he is the president of the William Glassner Institute in Los Angeles.

Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars The human side of quality., December 1, 2004

By 

Rick Bollinger (Ann Arbor, MI USA) - See all my reviews

This review is from: The Control Theory Manager (Paperback)

William Glasser has given us the human side of quality as framed by Dr. W. Edwards Deming. This is an excellent companion to the works of the great qualilty guru who was instramental in jump-starting the Japanese economy after WW2, and launching Toyota on its way to overtaking Chrysler, Ford, and maybe GM. Every manager should have a copy of this book sitting next to "The New Economics" to provide the means and motivation to spur one into transformation of self, of group, of company. Continual improvement has no end. It does not matter where you start, it matters when. Start NOW. These books will say why and how.

4 of 5 people found the following review helpful:

5.0 out of 5 stars Wonderful little handbook -, May 28, 2000

By 

sam (Toronto Canada) - See all my reviews

This review is from: The Control Theory Manager (Paperback)

Glasser takes the basic elements of his Control Theory and fits these in with Deming. Some very very common sense approaches to management. Management involves people most of all, and Glasser's approach is focused on people. This little book is one that a manager should keep on his desk for a careful read and a re-read. Common sense approaches to working with people to get things done, instead of "working" people to try to get things done..

5.0 out of 5 stars Worth the read, December 23, 2011

By 

GShaw (Utah) - See all my reviews

Amazon Verified Purchase

This review is from: The Control Theory Manager (Paperback)

Every boss or 'wanna be' should read this book. It does a good job of differentiating between 'bosses' and 'leaders.' Too bad corporate America didn't have this 50 years ago....The only complaint I would have is that the title is a little misleading. Some may skip the book based upon the use of the word 'control' in the title.

I have read many leadership books over the years, most which have limited practical use in the end. This one packs a lot of valuable truth in a short read. The section on your 'quality world' alone is worth the read.