Customer Reviews

The Control Theory Manager

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(1)
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William Glasser has given us the human side of quality as framed by Dr. W. Edwards Deming. This is an excellent companion to the works of the great qualilty guru who was instramental in jump-starting the Japanese economy after WW2, and launching Toyota on its way to overtaking Chrysler, Ford, and maybe GM. Every manager should have a copy of this book sitting next to "The New Economics" to provide the means and motivation to spur one into transformation of self, of group, of company. Continual improvement has no end. It does not matter where you start, it matters when. Start NOW. These books will say why and how.

Glasser takes the basic elements of his Control Theory and fits these in with Deming. Some very very common sense approaches to management. Management involves people most of all, and Glasser's approach is focused on people. This little book is one that a manager should keep on his desk for a careful read and a re-read. Common sense approaches to working with people to get things done, instead of "working" people to try to get things done..

Every boss or 'wanna be' should read this book. It does a good job of differentiating between 'bosses' and 'leaders.' Too bad corporate America didn't have this 50 years ago....The only complaint I would have is that the title is a little misleading. Some may skip the book based upon the use of the word 'control' in the title.

I have read many leadership books over the years, most which have limited practical use in the end. This one packs a lot of valuable truth in a short read. The section on your 'quality world' alone is worth the read.

I loved his book on Control Theory and was hoping for more of the same, but it appears he has moved away from quality and toward some misguided mass media appeal.

It was almost as bad as Choice Theory.

I like the companion volume to Choice Theory which is entitled The Language of Choice Theory.