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Conversation and Community: The Social Web for Documentation Paperback – July 24, 2012

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Product Details

  • Paperback: 342 pages
  • Publisher: XML Press; 2nd edition (July 24, 2012)
  • Language: English
  • ISBN-10: 1937434109
  • ISBN-13: 978-1937434106
  • Product Dimensions: 5.5 x 0.7 x 8.5 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #1,407,585 in Books (See Top 100 in Books)

More About the Author

Anne Gentle is a technical writer, blogger, and author of the book, Conversation and Community: The Social Web for Documentation, now in its second edition. She works at Rackspace as the OpenStack Technical Writer, bringing open documentation to the open source cloud. She also volunteers as a documentation maintainer for FLOSS Manuals, working on open documentation for open source. She has written blog entries as a technical writer since 2005. She has acquired many interests in that time, including structured authoring, social media, XML models for technical documentation such as DITA (Darwin Information Typing Architecture), blogging, wikis, collaborative documentation, online user assistance, and writing in an Agile development environment. As the mom of two young boys, she loves to be busy while upholding the value of an Agile principle of individuals and interactions (and sometimes refereeing battles over toys).

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An excellent text on the way that we communicate in the age of the World Wide Web. From Social Media accounts to micro-blogs, the world is changing and the smart and savvy business person MUST learn to navigate the currents of information that are constantly flowing around them. Gentle offers an excellent primer on the way that social media is shaping and changing the way we communicate. An excellent text for anyone trying to find their way around social media or the experienced user who is trying to use social media more effectively.
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