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Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals [Hardcover]

Erik Peterson , Tim Riesterer
4.4 out of 5 stars  See all reviews (17 customer reviews)

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Book Description

March 14, 2011

Win more deals with the perfect sales story!

“Power Messaging is a foundational element in our global marketing campaigns and sales training programs. We believe the concepts are core to engaging in customer conversations that are focused on their outcomes and what they want to achieve.”
—Karen Quintos, CMO and SVP, Dell Inc.

“The concepts outlined in this book are critical skills to building a world-class presales organization.”
—Ken Hamel, Senior Vice President, Global Solutions and Presales, SAP

“Our new messaging, using the approaches presented in this book, is great and is being widely used by our sales team. We’ve never had a year end sales meeting with content that was met with such widespread acceptance and enthusiasm.”
—Jerry D. Cline, Senior Vice President, Retail Sales and Marketing, AmerisourceBergen Drug Company

“The best salespeople sit across the table and make change easy for their customer by creating a succinct story and vision for what to change, how to change it, and how it will impact customer results. An enterprise focus on sales messaging, using the concepts in this book, is the hidden secret to driving incremental sales productivity and overwhelming customer success!”
—Ken Powell, Vice President, Worldwide Sales Enablement, ADP

“The Power Messaging techniques in this book are the foundation of how our marketing team creates our sales messages, as well as the process our field sales teams use for delivering that message in a unique and compelling way. At Kronos our results are a reflection of the power of the tool.”
—Aron Ain, CEO, Kronos

About the Book:

In today’s highly competitive world of complex sales, commoditization of your brand is one of the greatest dangers. You must differentiate yourself from the competition—or you will lose out. And the way to do that is through customer engagement. Rather than sell your own corporate story and brand message, you need to tell customers their story—the one in which they are the heroes and they achieve success.

Erik Peterson and Tim Riesterer have been developing and honing their Power Messaging sales technique for more than 20 years, and now they reveal all their secrets in Conversations That Win the Complex Sale.

Presenting a catalog of facts or playing 20 questions with prospective customers is the surest way to lose the sale. Peterson and Riesterer provide the tools you need to recraft your message into a compelling story that wins more deals.

With Conversations That Win the Complex Sale, you’ll learn how to:

  • Differentiate yourself from the competition by finding your “Value Wedge”
  • Avoid parity in your value propositions by creating “Power Positions”
  • Create a message that can literally double the number of deals you close
  • Spike customer attention and create “Wow” in your conversations
  • Prove all your claims without resorting to lists of boring facts and statistics

Your competitors are out there telling their own corporate story—a story customers don’t want to hear. Now is the time to seize the moment. This book is the one and only source you need to reframe your sales story and turn the tables on the competition by fully engaging their would-be customers.

Conversations That Win the Complex Sale helps you create and deliver messages that customers care about, giving your brand the clear edge in today’s crowded markets.


Best Value

Buy Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals and get The New Solution Selling: The Revolutionary Sales Process That is Changing the Way People Sell at an additional 5% off Amazon.com's everyday low price.

Conversations That Win the Complex Sale:  Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals + The New Solution Selling: The Revolutionary Sales Process That is Changing the Way People Sell
Buy together today: $40.75

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Editorial Reviews

About the Author

Erik Peterson, Vice President of Strategic Consulting, Corporate Visions, helps companies and salespeople around the world win at the three-foot level—when they’re sitting across the table from their most important prospects. Companies such as GE, AmerisourceBergen, and Oracle have sought his help to create their simple, differentiated, and memorable story. Peterson has delivered consulting, keynotes, and messaging skills workshops to more than 10,000 salespeople in 13 countries, and he leads a team that’s delivered this work in 56 countries around the world.
Tim Riesterer, Chief Marketing Officer and Senior Vice President of Products and Consulting, Corporate Visions, is a recognized thought leader and practitioner in the area of marketing and sales messaging. His first book, Customer Message Management, focused on increasing a marketing department’s impact on selling by providing customer-relevant, salesready messaging and tools that salespeople will actually use. Now, he’s turned his attention to salespeople themselves and what actually happens when they are in front of the customer with their lips moving.


Product Details

  • Hardcover: 272 pages
  • Publisher: McGraw-Hill; 1 edition (March 14, 2011)
  • Language: English
  • ISBN-10: 0071750908
  • ISBN-13: 978-0071750905
  • Product Dimensions: 6.3 x 1 x 9.1 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #22,174 in Books (See Top 100 in Books)

More About the Author

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Customer Reviews

Very easy read and full of a lot a f great material? John A. Vidal  |  4 reviewers made a similar statement
And every sales person who would like to win more deals can definitely benefit from this book. John David Green  |  4 reviewers made a similar statement
They also show how to differentiate your offering with a Value Wedge. Michael Harris  |  2 reviewers made a similar statement
Most Helpful Customer Reviews
9 of 10 people found the following review helpful
Format:Hardcover
Length: 4:44 Mins
Very regularly, dedicated sales professionals attend training seminars, hire mentors, read books, and subscribe to online newsletters. Eventually, what they hear and read seems repetitive.

That won't happen for you when you read this book. It's delightfully refreshing--packed with provocative ideas you haven't encountered elsewhere. My guess is you'll be eager to try them.

In my brief video review, I spotlight three chapters that impressed me the most. Making that selection was difficult, because every chapter provides valuable tips and strategies.

I encourage you to read this book and apply the authors' recommendations. Before long, you will enjoy selling more, your clients will respond to you more favorably, and you're very likely to increase your percentage of closings.
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7 of 8 people found the following review helpful
4.0 out of 5 stars Conversations That Win the Complex Sale November 21, 2011
Format:Hardcover
With widespread competition and the commoditization of products and services, salespeople have difficulty differentiating their offerings from their competitors' goods or services. Many sales reps resort to severe price cuts, the ultimate self-defeating differentiator. Sales message consultants Erik Peterson and Tim Riesterer propose a different tactic. Their book presents the core concepts from their popular "Power Messaging workshops," which teach salespeople how to engage prospects in compelling, profitable sales conversations. This eye-opening program has helped salespeople improve their results for 20 years. getAbstract recommends this book to salespeople who want to stand out from the competition and win their prospects' attention and agreement.
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12 of 15 people found the following review helpful
3.0 out of 5 stars Complex sales through simpleton writing February 7, 2012
Format:Hardcover
This book should have been written in a 40 slide Power Point. The fact that I had to read through 225 pages of awful writing to get the full message is in an ironic example of Peterson and Riesterer's "hammock" problem. Admittedly, I do not usually read sales books, as I naturally presume they are the ultimate fulfillment of a pompous salesman's ego. This has marginally changed my perspective. The messages are good, but the quality of the writing and the examples are complete hogwash. There's actually a point on page 100 that the authors cite a study that they admittedly cannot prove exists. This is akin to a salesman going into a meeting, citing metrics for his product, and then not having any marketing material or data to back up his claim.

So my advice to save some time: read the chapter titles, the first and last paragraphs, and anything that is bullet-pointed. That is all you need. And yet, at the end of this book, I am yet another customer that the authors "sold"...touche.
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Most Recent Customer Reviews
4.0 out of 5 stars Thought provoking and helpful
An interesting approach to making the sale. Should help everyone involved in sales and marketing, even veteran in the field.
Published 14 days ago by A. Black
1.0 out of 5 stars Don't Waste Your Money!
This is one of the most simplistic books on selling I've ever read. Mostly just a variant on the old (and now disproven) theory of "selling by story-telling," the authors clearly... Read more
Published 15 days ago by Power Seller
5.0 out of 5 stars Executing a Remarkable, Memorable and Compelling Customer Conversation
"Conversations" manages to reposition the sales process, using the skills sets attributed to top performing sales representatives, in a very meaningful way. Read more
Published 2 months ago by Ron
5.0 out of 5 stars Great book.
Probably one of the best, most practical business books I've read. If you're in sales or marketing, this is a must-read.
Published 4 months ago by Keith E. Finger
4.0 out of 5 stars Great detail on importance of stories and images
I especially like the details and samples used to describe each item covered in the book. The examples are clear and easily attach to the lesson covered.
Published 5 months ago by Timothy McChrystal
5.0 out of 5 stars Distills down that essence of why anything has value
The authors are the anti-hype marketeers in a universe of high on hype marketing plays. For the cost of the book, you get the equivalent of thousands of dollars of business... Read more
Published 5 months ago by W. Smith
5.0 out of 5 stars Absolutely Delivered
For me this was a must read. I do not come from a sales background, yet find myself in that position more and more and liking it, but not really getting it. Read more
Published 6 months ago by Ellen Feinberg
5.0 out of 5 stars Solid Sales Information
Excellent book. Some new information presented how our brains work that explains why the suggestions work. All the material directly pertains to sales presentations. Read more
Published 6 months ago by Byrne Owens
5.0 out of 5 stars Turn client meetings into a decision conversations
If you're finding it hard to convert opportunities into sales this book is well worth reading. The authors clearly explain why sales get stuck and how to move them forward - by... Read more
Published 6 months ago by Clive Griffiths
5.0 out of 5 stars Good read
Worth the time spent reading this book! Very easy read and full of a lot a f great material? I would suggest this book to anyone.
Published 6 months ago by John A. Vidal
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