Top critical review
POOR CUSTOMER SERVICE TARNISHES THEIR GOOD NAME
on June 5, 2015
I like Cooler Master products and have not had a problem with them before, BUT this one was different. After less than four months, the unit had smoke coming out of it. Upon inspection, the labels on the unit were detaching. The power unit was installed in an Antec case with plenty of fans and ventilation. The power unit has caused these known failures as of this date:
1) Two Motherboards
2) Two Surge Suppressors that have burned out.
4) Probable damage to 2 CPUs
Other possible damages are yet to be realized. One can understand that sometimes units turn out defective due to no one's intention. It is however, not acceptable to have poor customer service when a problem does occur. With difficulty, I got a customer support representative on the telephone as the telephone number for Cooler Master is not readily accessible on their website (888-624-5099). The rep was not particularly sympathetic or helpful. Instead, he asked me to register my information on their website in order to apply for a Return Merchandise Authorization and told me that they have been very busy, are low in units and might not have a unit on hand to ship. Since they are the manufacturer, I find this very odd. Could one reason they are so busy and do not have replacements to ship be that they are receiving a lot of returns? In the meantime, I have filled out the necessary forms for the RMA and am awaiting their response in a wait and see game. Will the warranty cover the cost of damaged equipment?
On a positive note, the detachable cables that come with the unit make the installation tidy.