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Stand up to anyone -- without fighting.
Blunt a sniper's attack.
Get a clam to talk.
Cut off a Sherman tank at the pass.
Get stallers off the dime.
Move a complainer into a problem-solving mode.
Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
I first read COPING thirty years ago, but when I gave my copies to a couple of young managers, I decided to do a reread. Read morePublished 1 month ago by Grad. student
This is an excellent book. What I like so far is it describes a difficult person and then proceeds to tell you how to "handle" them. Very good.Published 2 months ago by Amazon Customer
This book really helped me to be mindful of how to diffuse difficult people at work. There are always going to be those people around and sometimes the things that the book... Read morePublished 3 months ago by C B
No, you're not crazy! All those people really do have issues! Then you go home and get an ulcer stressing over the fallout of their disruptive, destructive, confusing and just... Read morePublished 3 months ago by White Elephant
A must read for anyone in the work place, going to school or just living. Bramson gives you great insight to peoples behaviors and motivations and this book should be a must for... Read morePublished 4 months ago by jacki
This is a classic identifying and coping with those who can
make our lives difficult. A keeper.