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Stand up to anyone -- without fighting.
Blunt a sniper's attack.
Get a clam to talk.
Cut off a Sherman tank at the pass.
Get stallers off the dime.
Move a complainer into a problem-solving mode.
Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Thought it so worthwhile that am giving it to my seven grandchildren for Christmas.Published 20 days ago by William C. Lundquist
The whole world needs to read this book!
You will realize everyone is difficult in their own way including you!
What a revalation
Absolutely covers all the essential bases and will make your work life much easier.Published 25 days ago by Robert Mccullough
It's an ok book. Helps to understand why some people are the way they are and can get under your skin, and how to deal with them.Published 1 month ago by Tina North
I first read COPING thirty years ago, but when I gave my copies to a couple of young managers, I decided to do a reread. Read morePublished 2 months ago by Grad. student
This is an excellent book. What I like so far is it describes a difficult person and then proceeds to tell you how to "handle" them. Very good.Published 3 months ago by Amazon Customer