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Stand up to anyone -- without fighting.
Blunt a sniper's attack.
Get a clam to talk.
Cut off a Sherman tank at the pass.
Get stallers off the dime.
Move a complainer into a problem-solving mode.
Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Well written. Helpful with strategies to solve work environment situations.Published 9 days ago by Amazon woman
Actually did not 'get anything' from this book but a headache reading it. Not sure what was up with that, boring text or almost like hearing a monotone voice in my head when I read... Read morePublished 1 month ago by A Reader from PA
Lousy book. Written very poorly...nothing common sense doesn't tell you. A big waste of my hard earned money.Published 2 months ago by Azmiranda
I found this to be a bit dated. The examples were hard for me to relate to. The difficult person that drive me to buy this book doesn't fit into any of the categories,... Read morePublished 2 months ago by Meta Lee Dittmer
This is very good for dealing with office settings. It has given me a bit of an idea of how to deal with people who aren't always nice.Published 3 months ago by Marina Lemar
Book written many years ago but it is spot on identifying people I work and how to handle them. I am giving a speech on the book so people can be encouraged that they can handle... Read morePublished 4 months ago by Colleen Mcdonald