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Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work Mass Market Paperback – September 1, 1988


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Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work + Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Product Details

  • Mass Market Paperback: 240 pages
  • Publisher: Dell; 8.2.1988 edition (September 1, 1988)
  • Language: English
  • ISBN-10: 0440202019
  • ISBN-13: 978-0440202011
  • Product Dimensions: 0.7 x 4.2 x 6.9 inches
  • Shipping Weight: 12.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (66 customer reviews)
  • Amazon Best Sellers Rank: #33,512 in Books (See Top 100 in Books)

Editorial Reviews

From the Publisher

Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to:

Stand up to anyone -- without fighting.

Blunt a sniper's attack.

Get a clam to talk.

Cut off a Sherman tank at the pass.

Manage bulldozers.

Get stallers off the dime.

Move a complainer into a problem-solving mode.

Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

From the Inside Flap

Bosses, friends, family members, they've made  your life hell -- until now! Based on fourteen years  of research and observation, Dr. Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to:

Stand up to anyone --  without fighting.

Blunt a sniper's  attack.

Get a clam to talk.

Cut off a  Sherman tank at the pass.

Manage  bulldozers.

Get stallers off the dime.

  Move a complainer into a problem-solving  mode.

Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!

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Customer Reviews

Good Book With Good Information.
Wilbert J. Morell
I've read this book at least a dozen times since I purchased it, and it only gets better with each rereading.
Danno
Coping with Difficult People is an amazingly useful book.
Mayer Goldberg

Most Helpful Customer Reviews

164 of 169 people found the following review helpful By Mayer Goldberg on August 6, 2000
Format: Mass Market Paperback
Coping with Difficult People is an amazingly useful book. Difficult people are all around you, even when you're alone: Most people don't realise just how difficult and unconstructive they can be! This book gives helps you identify difficult behaviour, and how to get around it.
WHAT THIS BOOK GIVES YOU
Difficult behaviour is not all that difficult to identify. That is, unless you're in the middle of a confrontation and you're either too annoyed or intimidated or distracted to realise what's taking place. This book won't turn you into a psychologist, but it will teach you how to identify difficult, destructive, problematic behaviour in people, and how to cope with it.
This book is about coping. You can't always convince someone, and when someone's determinsed to make life difficult for you you can't always win. But you can try to push ahead, keep your cool, remain focused and constructive and pleasant and not be trampled on. If you're experiencing a difficult time because of co-workers or friends or family members, having read this book, your life will not become all of a sudden easier and simpler and nicer. Difficult people will continue to make your life difficult. But if you follow the suggestions in the book you should be able to neutralise most of the difficult behaviour to the point where you can get things done.
WHY DOES IT WORKS WITH OTHERS
This book will help you because it's recipe oriented, and if you become adept at it, you will be able to use its suggestions under pressure -- the elements of surprise or helplessness in the difficult behaviour will be missed on you. Key phrases, key words, body language are used to identify a type of difficult behaviour/person.
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157 of 164 people found the following review helpful By Haseeb on March 19, 2003
Format: Mass Market Paperback
Most people have difficulty in dealing with certain personality types. An inability to deal effectively with others can cause very serious problems in morale, job performance and self esteem. It has been said that most problems related to losing one's job has more to do with human relations than with job performance per se. As a person who has been fired many times, I can attest to that statement. I've seen incompetent people keep their jobs, but I've seen several people (myself included) lose their jobs over inter-personal conflicts which seem silly in comparison. The more one is able to resolve and or avoid conflicts, the more successful they will be in the long run.
This book divides difficult people into seven different types namely "hostile-aggressives", "complainers", "silent and unreasponsives", "super-agreeables", "negativists", "know-it-all experts" and "indecisives". Each type of behavior is explained and real-world examples of each in action are given. The forte of the book is how it explains how to cope effectively with each type. In my dealings with others, I've found that the coping advice given is right on target. Chances are, any type of difficult person will fit into one of the aforementioned categories. If not, they will be a variation or a combination of two or more of them. The coping methods given in the book are not always easy to implement because they require a lot of practice and may require a great deal of courage. This isn't a book to just read once, the methods must be studied and practiced if you wish to benefit from it.

One of the most interesting things I've discovered when reading this book is that I have fit into some of the categories of difficult people at times.
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84 of 86 people found the following review helpful By Ms Diva on February 13, 2001
Format: Mass Market Paperback
Usually I don't like books of this sort because I find them simplistic. Admittedly this book is written for a general audience, but the author still makes an effort (and succeeds, in my opinion) in distinguishing between people who fit in to one of his types and people who can be difficult at times, but don't quite fit in a specific category. I never had the feeling of "oh, that could be anyone." And the techniques he gave to deal with difficult people were concise and easy to use. He really focuses on the fact that we can't change others, we can only change how we chose to respond, which is vital. A very positive, encouraging, readable book. I've already noticed a difference in my relationships after only a few weeks.
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43 of 43 people found the following review helpful By Danno VINE VOICE on September 14, 2004
Format: Mass Market Paperback
I've read this book at least a dozen times since I purchased it, and it only gets better with each rereading.

Bramson provides an amazingly easy-to-read yet useful strategy for coping (primarily in the workplace) with difficult people. Rather than attempt to give advice on assertiveness training for the reader, Bramson instead encourages the reader to more carefully observe the situation and analyze the difficult person's behavior. Realizing that difficult people behave in a difficult manner because they have learned that such behaviors help them get their own way is a major lesson that Bramson teaches. Bramson not only covers overt bullying (he calls these people "bulldozers")but also equally difficult people who are overly quiet, sarcastic, procrastinate, or habitually nay-say. I suffer from several such people at my college department (a psychology department no less!) and I can vouch for the truth of Bramson's wisdom.

This book is not a quick-fix, but it can help you cope with other's difficult behavior. I recommend this to anyone whose job requires teamwork. This book is pop psychology at its finest.
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