Top critical review
219 people found this helpful
on November 19, 2013
Buyers beware! Corel's registration/activation is very messed up. I bought this via the digital download feature. After it downloaded right away, I installed Paintshop Pro X6 Ultimate without any problem. I was able to activate it online and it said everything was okay. Then the major problem started.
None of the Ultimate features, the things you are paying extra for, are included in the download copy of this program. You HAVE to sign up and log in to a Corel Membership account to get them. I was not happy about this, but it wasn't the end of the world. So I signed up to be promptly notified there was a problem with my software. I clicked the link to find out what it was, but the link was incorrect. Luckily, I remember to save an email they sent for free support, with a support ticket id already created. After waiting forever for a response, I was told my serial number was illegal. I could believe this if I bought it second hand, but not from Amazon, and certainly not via the digital download. I spend a week or so trying to get Corel to fix the problem but they insisted that it was a bad serial. Keep in mind their own activation said it is okay. Corel said could fix it for me if you bought the software again from them but I wasn't going to do that. I have found a number of other people online with similar issues. A few days later, when I started Paintshop Pro X6 I received a notice saying my software was illegal. I tried reinstalling it, but my serial number was officially voided, so I couldn't even install it again. After a long discussion with Amazon support, I was able to get a credit for it.
The fact that they don't include all of the software you paid for is terrible. Their support is terrible. Their view that their customers are all thieves is terrible. I will not buy another Corel product again. Avoid them if you can.