Based on scores of personal, behind-the-scenes interviews with today's training leaders, this guide can be used to develop training environments that help employees meet and exceed service expectations, adjust to changing roles and new technologies, and respond to current and future global pressures. Includes insightful profiles of ambitious, state-of-the-art training programs, such as how Saturn Corporation "Saturnizes" employees to ensure high levels of customer satisfaction.
Jeanne C Meister is an internationally recognized workplace learning consultant dedicated to delivering competitive advantage, innovation and improved business results for organizations.
Jeanne is currently Founding Partner of Future Workplace, a consulting firm dedicated to assisting organizations in re-thinking, re-imagining and re-inventing the workplace. Jeanne was recently voted by her peers as one of the 20 top influential training professionals in the United States. Jeanne's name is synonymous with the establishment and institutionalization of global corporate universities. Jeanne is the author of two books entitled, Corporate Quality Universities and Corporate Universities. Jeanne is the co-author of an upcoming book, The 2020 Workplace: How Innovative Companies Attract, Develop & Keep Tomorrow's Employees Today (Harper Collins, May, 2010)
Jeanne has worked as a consultant with over 200 organizations on launching, managing and re-inventing a corporate university.
Jeanne has fond memories of her testimony before the Web Based Education Commission for a landmark report entitled The Power of the Internet For Learning.
