Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition [Paperback]

Jeanne Ketola (Author), Kathy Roberts (Author)

Book Description

Publication Date: April 13, 2009

Now updated to ISO 9001:2008!

This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.

Editorial Reviews

About the Author

Jeanne Ketola is the CEO of Pathway Consulting, Inc. and has more than 20 years of business experience as a manager, consultant, trainer, and third party auditor in a variety of industries including retail, printing, plastics, and manufacturing.

Kathy Roberts is the CEO of The BlueWater Group, Inc. and has extensive experience in industries including automotive, medical, electronics, industrial paper, and aerospace. Both Ketola and Roberts have written many articles on the topic of ISO 9000, which have appeared in Quality Progress and Quality Digest.

Product Details

• Paperback: 128 pages
• Publisher: ASQ Quality Press (April 13, 2009)
• Language: English
• ISBN-10: 0873895754
• ISBN-13: 978-0873895750
• Product Dimensions: 8.7 x 6 x 0.4 inches
• Shipping Weight: 6.4 ounces
• Average Customer Review: 2.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #672,459 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

2 of 3 people found the following review helpful:

2.0 out of 5 stars Pretty elementary; Overpriced, September 14, 2004

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J. M. (Raymond, Maine) - See all my reviews

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This review is from: Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition (Paperback)

This was not a BAD reference on the subject and would certainly be helpful to someone with no previous knowledge of the subject. That said, you don't get much for your $25. More of a pamphlet, really. Only 46 of the 89 pages actually describe how to develop a corrective/preventive action program. The rest is a re-hash of team skills and basic problem-solving tools such as fishbone charts, etc. The one case history is useful but appears made-up (Acme Co.) More realistic case histories would have been a better way to fill up the pages.
I admit this last point on grammar is picky, but the authors frequently confused the singular and plural forms of some nouns. They often referred to "the team" and "management" as if they were plural. They also treated the plural noun "data" as if it were singular ("data is--"), although this error has become so common that it is almost accepted today.