Customer Reviews

Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition

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This was not a BAD reference on the subject and would certainly be helpful to someone with no previous knowledge of the subject. That said, you don't get much for your $25. More of a pamphlet, really. Only 46 of the 89 pages actually describe how to develop a corrective/preventive action program. The rest is a re-hash of team skills and basic problem-solving tools such as fishbone charts, etc. The one case history is useful but appears made-up (Acme Co.) More realistic case histories would have been a better way to fill up the pages.
I admit this last point on grammar is picky, but the authors frequently confused the singular and plural forms of some nouns. They often referred to "the team" and "management" as if they were plural. They also treated the plural noun "data" as if it were singular ("data is--"), although this error has become so common that it is almost accepted today.