Customer Reviews

Cost-Justifying Usability (Interactive Technologies)

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If you are looking for help with quantifying the cost of bad interface design and/or how poorly designed application costs the company money, then this is the book for you.

This book is practical and right on target for helping IT groups and customers understand the importance of systems that allow work to be completed efficiently. The authors do a great job quantifying the cost of poorly design, unusable system.

If you have ever tried to demonstrate to an IT group that it is more costly not to change the system, then this book will give you the strategy for showing how investing in system changes actually costs less in the short term, than in the long term.

End users will cheer anyone who applies the information in this book to the applications they use.

Bite the bullet, buy the book. in these days of cut budgets, you must be able to justify your worth. There are formulas in this book that anyone designing software or digital products can use-- not just usability geeks. IA's, designers, GUI kids... time to learn the math.

Everyone involved in usability needs a highlighted, or bookmarked iwth post-it notes, copy of this book. Its always powerful to back up how important usability is to others who are unfamiliar with its power, be it your team or a client, and this book shows you how to do figure out the return of investment with dollars, something everyone understands. Overall, it gets the point across by showing readers how to do it for themselves with formulas that are not all that difficult at all, and where to pull numbers from to calculate the ROI.