Most helpful critical review
70 of 81 people found the following review helpful
Buy from Amazon, do not purchase directly from CowboyStudio!
on October 17, 2010
Original Order Placed on September 1, 2010
If you like this product order from Amazon. I suggest that you do not place orders for their products directly from the CowboyStudio Website.
I wanted to purchase the CowboyStudio 30" OPEN TOP Photo Soft Box Light Tent Cube (item has a flap opening on top to allow access to items in cube), which is very similar to the item pictured here. I contacted CowboyStudio asking if they would sell the product I wanted through Amazon. They said that some products just aren't available on Amazon. I then ordered the 30" OPEN TOP Photo Soft Box Tent Cube directly from the CowboyStudio Website.
Received the 30" Light Tent that did not have the Open Top feature. Contacted CowboyStudio, returned the Light Tent Cube to exchange for the Open Top Version, and received the same exact 30" Photo Soft Box Light Tent Cube with NO Open Top Feature. I also requested a refund of shipping fees due to the error their company made in shipping me the wrong product. As of this date no response and no refund.
The low prices that CowboyStudio offers for their products is great. Similar merchandise from other vendors is sold at a higher price (double or triple for similar products).
Customer Service and Order Accuracy were horrible for the order I placed. I paid the original shipping fee and additional return shipping fees, all because CowboyStudio could not ship me the merchandise that I ordered. Poor customer service. Can't trust them to get the order right on products they are selling.
I rate the CowboyStudio 30" Photo Soft Box Light Tent Cube - 4 Chroma Key Backdrops at Three Stars. In the end I kept the 30" Light Tent that did not have the Open Top. I did not want to spend additional funds as it appears CowboyStudio is unable to correct their shipping error. The Light Tent does what is supposed to do, but the metal rings that give the tent shape are really stiff and difficult to twist to return to folded up storage form. Also the metal rings apply a great amount of pressure on the White Nylon material, which in time may tear the material or rip the stitching apart. May not last due to quality of merchandise.
I will not order from the CowboyStudio website from this point on. Lesson learned. I will avoid dealing with them directly and can see that you get what you pay for. Lower prices don't always mean you are saving money. Order through Amazon, just in case there are any problems, Amazon would be able to assist you. I have never had any problems (return, exchange, refund) with orders placed through Amazon.