Most helpful critical review
32 of 43 people found the following review helpful
200 piece tool set ? More like 197 or 198 piece.
on March 20, 2011
I purchased this tool set brand new from a local sears, and the tools it does have are great. Got a really good price on it too. I would have liked some way to organize the non-socket tools though. They are kept in plastic bags, loose in the hard box...
More importantly, it is missing some of the smaller pieces - the 5 mm black nut driver bit isn't labeled, and I'm not even sure it's 5 mm. It may be 4 or 3??? Also, I received two of the 1/4 inch black nut driver bits, but was missing the 3/16s driver bit.
So I took it back to the store, just to get those pieces. After 20 min on the phone, the store manager gave up trying to get the pieces shipped to me. After 10 min, he gave up trying to find these pieces on his own shelves. We opened up a whole new 200 piece set, and low and behold: this set had the same defects!
Eventually, the store manager gave up on trying to solve my problem at all. I may end up returning the whole thing because of this, and buy a bigger tool set that has more box wrenches. I'll also make sure to check every piece before the return date expires... I expected more from Craftsman.