I purchased this Craftsman WeedWacker primarily based upon the Sears/Craftsman reputation and the fact that it was highly rated by Consumer Reports. Got it on sale at a decent price. Out of the box assembly was easy and straight forward. Started quickly and easily and ran well. Cut very well using the dual trimmer line supplied with it and it lasted much longer than other trimmer line I have used in other machines. Unfortunately, after about an hour of normal use, trimming around fence posts and the like, the spindle head began vibrating violently and then emitted smoke and the smell of plastic burning. I immediately shut it off and found that the plastic spindle head had begun to melt onto the shaft and the shaft itself was excessively hot. Up until that point it was working fine. Not sure what caused this to occur. Boxed it back up and returned it to Sears for a full refund since they had no more in stock. Will consider purchasing same model again when a new shipment comes in. Hopefully, my experience was just a bad unit and not indicative of the model typically.
Being a former Craftsman fan it's with great disappointment I write this review. I bought this weed trimmer and the extended warranty. 11 months after that I regret the day I ever did. It stopped working about 8 months in. Sears originally told me just bring it back in, with the extended warranty we will exchange it right here. Well when I needed it, they tell me they now outsource that, run across town to a place with inconvenient hours and drop it off. I drop it off and 2 1/2 weeks later I get a call to pick it up. Guess what....still broke. I call sears to complain and they tell me how sorry they are, take it back to the shop that didn't fix it the first time. Basically my extended warranty was as worthless as the product. Wont start. Buy something else. Save yourself grey hairs and headaches. Lowes sells better units at half the price and they honor their warranties.
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