From the Back Cover
“Cagan and Vogel offer examples, case studies, and inspiration to guide a new generation of open-minded, actionable innovation drivers.”
–Jeff Weedman, Vice President Global Business Development, Procter & Gamble
“To create profitable, breakthrough products that transform markets, you need real global innovation skills. Cagan and Vogel reveal how world-class companies leverage both to create impact through design.”
–David Kelley, Founder of IDEO and the Stanford d.school
“This new edition retains all the basic wisdom of the first, but brings it up-to-date with fresh case studies that reflect the changing world of global innovation.”
–Henry Petroski, Aleksandar S. Vesic, Professor of Civil Engineering; author of To Engineer Is Human and To Forgive Design
“This book has been the most influential integrated design book in China for 10 years.”
–He Renke, Dean and Professor of School of Design, Hunan University, China
“In Cagan and Vogel’s widely referenced, landmark first book, they reached across disciplines to create a common understanding of useful, usable, and desirable products. This second edition adds a global view, services, and a look into healthcare, further establishing them as the grandmasters of the recipe for empathic innovation.”
–Robert T. Schwartz, General Manager, Global Design & User Experience, GE Healthcare
“The second edition is a brilliant book that will move your company to success with less wear and tear and lower risk for all involved in creating and managing products.”
–Lorraine Justice, Dean, CIAS, Rochester Institute of Technology; author, China’s Design Revolution
“I wouldn’t dream of commercializing a new product or service without infusing the Creating Breakthrough Products design culture into my company and development teams.”
–Eric Close, President and CEO, RedZone Robotics, Inc.(
“This book has helped greatly to expand the innovative use of design in many areas of industry.”
–Yrjö Sotamaa, Advisory Dean and Professor, College of Design and Art, Tongji University, Shanghai;Executive Vice Director, Sino-Finnish Centre at Tongji University; President Emeritus, University of Art and Design Helsinki
“The authors’ approach to product development unleashed the collective creative genius of our designers and engineers, and helped us move beyond a typical competitive benchmarking approach, to create something unique, appealing and functional for our customers.”
–Paul Prichard, Innovation Ventures Engineering, Kennametal, Inc.
“Navistar has made strides in learning the iNPD techniques from this book and applying them to our everyday development process.”
–David Allendorph, Director of Design, Navistar International Truck Group
For years, Creating Breakthrough Products has offered an indispensable roadmap for uncovering new opportunities, identifying what customers really value, and building products and services that redefine or create markets. Now, Jonathan Cagan and Craig M. Vogel have thoroughly updated their classic book, adding brand-new chapters on service design and global innovation, plus new insights, best practices, and a new selection of case studies that highlight the current state-of-the-art in product and service design.
This Second Edition shows how companies like Apple and Disney manage evolutionary and revolutionary innovation, helping you choose between them and make your best strategy work in your organization. You’ll find important new insights into identifying Product Opportunity Gaps that can lead to enormous success; effectively navigating the “Fuzzy Front End” of product development; and leveraging contributions from diverse product teams. Cagan and Vogel present powerful new case studies ranging from Navistar’s latest long-haul truck to P&G’s reinvention of Herbal Essences, and offer insightful updates to the First Edition’s pioneering cases.
More than ever, Creating Breakthrough Products will help you deliver the right innovations and products: offerings that succeed powerfully because they are laser-focused on your customers’ values and lifestyles.
Moving to the “value quadrant” in product/service development
Understand the seven key attributes of value and focus R&D on maximizing some or all of them
Uncovering huge Product Opportunity Gaps nobody else has exploited
Find immense opportunities in the hidden connections among social change, economic trends, and technical innovation
Crafting tomorrow’s dominant product-service ecosystems
Integrate products, interaction, and service to drive value competitors can’t match
Winning innovation everywhere: new cases, remarkable lessons across the globe
From metal cutting to packaging, elementary school classrooms to the Dallas Cowboys Stadium
About the Author
Jonathan Cagan is the George Tallman and Florence Barrett Ladd Professor of Mechanical Engineering and Co-Director of the Master of Product Development at Carnegie Mellon University. Globally known for his rigorous and effective approach to product innovation, Cagan works extensively in research on innovation processes and tools, and teaching and leading innovation teams in both university and corporate settings. Cagan has worked with a variety of companies ranging from Fortune 100 to entrepreneurial start-ups such as Apple, Navistar, GlaxoSmithKline, and Philips Respironics. www.JonathanCagan.com.
Craig M. Vogel is Associate Dean for Graduate Studies in the College of Design, Architecture, Art, and Planning at the University of Cincinnati. He is also a professor in the School of Design with an appointment in Industrial Design. He is a Fellow, Past President Elect, and Chair of the Board of the Industrial Designers Society of America (IDSA). He is a cofounder and president of the Live Well Collaborative, a nonprofit company working with corporations to address the challenges and opportunities of a globally aging world.