Learn from the author's experience and involvement with electric and gas restructuring in the U.K. as you examine transitional thinking, organizational strategies, competitive approaches to Information Technology and Human Resources, plus mass marketing techniques. Test your company's competitive strength with the "Strategic Competency Checklist" in Appendix B. See how companies such as Conectiv, in the U.S., and British Gas and Eastern Group in the U.K. have moved into the competitive marketplace. Find out about choosing business partners, enhancing customer loyalty, and setting up successful new business ventures.
