This is the album from the workshops the author conducts live in business forums!
Repeat customers are the lifeblood of any business! You want your customers to come back and you want them to tell their friends about your business so they`ll come, too. World-class customer service is the key to making it happen and can be achieved by any size business.
This album outlines the steps to take to create customers for life. Regardless of the business model you operate, superior customer service is a vital component that ensures your current customers come back again and bring those they know to open their wallet in YOUR business and not the low-priced competition.
The album contains:
• the full-sized 80 page workbook,
• the audio book on 2 CDs with the author's additional commentary and insight from his 30 years of experience,
• PLUS an interview CD in the series Lessons From the School of Hard Knocks: Interviews with the Experts with experienced CEOs,
• PLUS an Action Planner, ideas, examples, case studies, sample surveys, and more!
