Review
"This hands-on guidebook is full of useful suggestions for making America's hospital's the caring--and cost-effective--places they should be. From managing by key results areas to employee empowerment to strategies for putting the customer first, Clayton Sherman brings the best of new management wisdom to health care." (Rosabeth Moss Kanter, author of When Giants Lean to Dance and coauthor of The Challenge of Organizational Change)
"A superb book, containing many ideas that will ensure the success of those who manage hospitals. A thought-provoking book written at a most appropriate time as our nation moves forward with much needed health reform." (Richard E. Meiers, president and CEO, Hawaii Hospital Association)
"Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results. Must reading for the emerging health care leaders of the next century." (Coyla Anderson, Executive vice president, operations, Holy Cross Health System)
"As hospitals enter into a period of substantial health care reform, Creating the New American Hospital provides hospital leaders, trustees, medical staffs, and other personnel with practical guidelines for ensuring that quality health care is delivered in an affordable and effective way." (Terry TownsAnd, CAE, president and CEO of the Texas Hospital Association)
From the Inside Flap
At a time when the health care industry is going through a crisis—closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover—some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation. Meeting the challenges of operating in today's health care environment, argues V. Clayton Sherman, requires nothing less than a complete, revolutionary transformation in how hospitals are managed—the creation of the New American Hospital. In this book, he offers health care leaders an in-depth picture of how the New American Hospital operates and presents detailed, proven guidance for undertaking the transition that hospitals must make if they are to adapt.Over the past thirteen years, Sherman has consulted with hundreds of hospitals, helping health care executives across the country to make successful organizational transformation happen. Offering detailed examples drawn from field experience, he demonstrates how hospitals have effectively applied his management approach and achieved demonstratable and rapid improvements in customer satisfaction, quality, staff growth, organizational climate, productivity, innovation, and profitability. Sherman describes the New American Hospital model and how it differs from the failing management approach associated with the industry's past. He details how this new model requires a complete revision of management approach, use of people, response to the customer, and organization structure. And he offers guidelines for understanding and carrying out the many aspects of organizational renewal—including assessing change readiness, formulating a plan, gaining consensus
