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Credit and Collections: A Business Perspective Hardcover – March 1, 2013

ISBN-13: 978-1443843690 ISBN-10: 1443843695

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Editorial Reviews


"The most useful books for business follow the premise of KISMIG; keep it simple, make it good. That is exactly what Michelle Dunn provides in her latest publication "Credit and Collections". While I recommend reading it all, the chapter of 'Getting Paid on Time: Exactly What to Do and How to Do It' is worth your investment all on its own. Simple and Good, Michelle - way to go!"  - Tim Paulsen.  

Tim Paulsen is the Author of "Paid in Full" and is the founder and Managing Director of ICPC (International Centre for Professional Collections)

The Credit and Collections Book, A Business Perspective, by Michelle Dunn is one of the best and most concise publications that every business person has to have. It's pages are punched with the "real meat and potatoes" of what every new or experienced credit and collection person needs to know in a fast and easy read format. With over 25 years of credit and collection experience myself, I found Chapter 7's telephone scripts to be a real gem. This is an indispensable read for every business professional!
 - Steven Gan

From the Author

I wrote this book to help people who struggle with credit procedures and need some guidance.  I tried to be as detailed as possible and include my own personal experiences.  I hope this book can help businesses limit credit risk, avoid some bad debt, maintain a good customer base, resolve disputes and past due accounts and make more money.  I give you real excuses I have gotten over the years and how you can respond to them, as well as examples of debt collection calls and different responses you can use to stay on track and get the customer to pay.

More About the Author

In 1998, when Michelle was getting a divorce and had 2 small children, she started a collection agency from home leaving her full time job as a credit manager 6 months later. Her agency did very well and grew over the next 8 years until Michelle sold it to write full time. Michelle knew what business owners needed and had already written a couple of books that were selling well. "But it was still a huge leap", she says, "I was a single mom with two sons." I started putting together my ideas, set up a office in my home, and used the income from book sales to fund publishing more books.

That same year Michelle self published 4 books and e-books before landing her first book contract with Entrepreneur Press to write The Ultimate Credit and Collections Handbook, the check IS in the mail. She then self published a couple more business books before getting a book deal with John Wiley & Sons Publishing, for her first hardcover book, The Guide to Getting Paid, weed out bad paying customers, collect on past due balances, and avoid bad debt.

Today Michelle Dunn continues to write columns and books and presents webinars sharing how business owners can limit credit risk in this economy as well as learn how they can prevent some bad debt, and collect from past due customers. To learn more, visit and

An internationally-known expert on the topic of credit and collections Michelle Dunn is a leading authority on collecting money to businesses everywhere.

Michelle is often quoted in the Wall Street Journal and has been featured in, Smart Money Magazine, on CNN, MSNBC, Home Business Magazine, Entrepreneur magazine, Professional Collector, Credit & Collections Risk, the NH Business Review, and in many books and publications worldwide. Michelle has been a featured guest on (NPR) National Public Radio, the Jim Bohannon show and many other radio programs as well as being a repeat guest on television shows.

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