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Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal [Hardcover]

Laurence Barton (Author)
4.5 out of 5 stars  See all reviews (11 customer reviews)

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Book Description

December 20, 2007 0071498826 978-0071498821 1

Why do some managers shine during a high-level crisis while others stumble? Those who have an action plan in place are the ones who can react quickly, manage rumors, and respond to victims and stakeholders sincerely and adequately while keeping their organization afloat.

Leading crisis management expert Laurence Barton has spent more than two decades consulting with top companies on how to anticipate and respond to workplace threats and tragedies. In Crisis Leadership Now he offers concrete solutions for managing disruptive events-from industrial accidents and acts of violence to embezzlement, product recalls, and terrorism. Barton takes you through his journey of advising senior executives on crisis events and examines:

  • The characteristics that define a true crisis
  • Proven strategies to help you understand and respond to early warning signals
  • Ways to mitigate threatening situations
  • How to effectively communicate your decisions in a timely manner to employees, shareholders, customers, and other constituencies

In this forward-looking guide, Barton applies his corporate insider's insight to numerous case studies, demonstrating how such catastrophes happen to real companies and real people every day. These studies form a framework for building crisis management thinking into your company's strategic toolbox. Anticipating all forms of trouble, advising senior management and boards of directors about potential events, and devising a business recovery plan will allow your organization to rebound should tragedy strike.

Barton has also created an indispensable sample crisis management plan, and includes detailed templates for addressing a wide spectrum of incidents and threats. Arming you with an arsenal of strategies, tools, and know-how, Crisis Leadership Now ensures that your company's leaders will demonstrate confidence and implement solutions in the midst of chaos.


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Editorial Reviews

About the Author

Laurence Barton, PhD, has spent 25 years studying the causes of crisis in the workplace. Barton, the former Vice President of Crisis Management at Motorola, has managed more than 1,200 incidents worldwide, writing crisis plans and consulting with senior leaders at ABC News, The Walt Disney Company, Nike, Honda, British Petroleum, ESPN, and more than 60 hotels and casinos during defining moments. The author of three often-quoted books on crisis management, Barton is President and Professor of Management at The American College in Bryn Mawr, PA.


Product Details

  • Hardcover: 352 pages
  • Publisher: McGraw-Hill; 1 edition (December 20, 2007)
  • Language: English
  • ISBN-10: 0071498826
  • ISBN-13: 978-0071498821
  • Product Dimensions: 9.3 x 6.5 x 1.2 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Best Sellers Rank: #466,495 in Books (See Top 100 in Books)

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Customer Reviews

11 Reviews
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4 star:
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Average Customer Review
4.5 out of 5 stars (11 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

3 of 3 people found the following review helpful:
5.0 out of 5 stars Being smart in a dangerous world, March 15, 2008
By 
Paul Kiser (Reno, NV United States) - See all my reviews
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This review is from: Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal (Hardcover)
Most businesses, schools, city halls, warehouses, etc. will never have someone walk in with an automatic rifle or a bomb and threaten to kill everyone inside, but over 8,000 TIMES A DAY an assault takes place in the workplace. What I think is even worse than physical confrontation is the employee who scares everyone else on a daily basis and management feels incapable of taking action "because he hasn't REALLY done anything, YET."

I have been involved in Dr. Barton's seminars and I am very pleased with his new book. In addition to his seminars, Dr. Barton is a key advisor to companies big and small who helps them assess and appropriately act on threats to the company and its' employees. He has real world, real time experience that is matched by few people in the world and his book shares his vast knowledge and expertise.

Sadly, when it comes to mental health the social landscape has changed. In the past people who were unhappy, unstable, or both would deal with his/her situation privately and sometimes tragically. Today, the unhappy and/or unstable person feels that others should know of his/her anguish and they seek attention and resolution simultaneously. If Arthur Miller were writing Death of a Salesman today it would be Death of a Salesman, His Boss, His Co-Workers, and Anyone Else Around.

A CEO who reads this book will have critical information and an understanding about managing a crisis that even his/her most experienced HR, Risk Management, Security, or IT department heads won't.

But even managers and supervisors will find a gold mine of ideas and concepts that will help them see a larger picture of his/her employee's environment that will allow them to act before issues become a crisis.

For employees, this book may be frustrating if you're in a company that is blissfully ignorant of this information. It may just confirm your fears that your employer is not adequately prepared for business in the 21st century. Unfortunately, there are real consequences to this type of ignorance and it is measured in dollars and lives.

Dr. Barton has a unique approach in helping others understand today's workplace and this book is the reality check that every organization needs to avoid the unthinkable.
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3 of 3 people found the following review helpful:
4.0 out of 5 stars Next update on Larry Barton's crisis message, February 22, 2008
By 
Stephen Woolley (Anderson Island, WA United States) - See all my reviews
(REAL NAME)   
This review is from: Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal (Hardcover)
I have worked with Dr. Barton and this is an update on his work with real-wrold situations and clients. Useful information when developing a comprehensive Business Continuity/Disaster Recovery BC/DR program to include HR, Product Management, Executive Leadership, and not just the security and/or technology folks.

Useful stories about real events.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Crisis Leadership Now, February 8, 2008
This review is from: Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal (Hardcover)
Larry Barton has written an authentic insight into crisis management.

He has that rare gift of offering important information in a way that is easy to assimilate. It takes a truly brilliant individual to offer important information in such a way that the reader will not be bored after a page or two of reading.

I shall look forward to more of his books in the future.
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Inside This Book (learn more)
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
business continuity plan, separation conversation, crisis consultant, crisis communications plan, negligent retention, incident commander, negligent hiring
Key Phrases - Capitalized Phrases (CAPs): (learn more)
New Orleans, United States, Problem Becomes Your Nightmare, Communicating When It's Code Red, New York, Taco Bell, Secure Thy Workplace, The Undisclosed Crime, Stormy Weather, World War, Las Vegas, Hurricane Katrina, Hong Kong, Managing Health Crises, North America, Emergency Operations Center, New Jersey, Los Angeles, The Wall Street, Union Carbide, Coast Guard, National Guard, Business Week, World Health Organization, Employee Assistance Program
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Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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