Crisp: Benchmarking Basics: Looking for a Better Way (50-Minute Series) [Paperback]

James L. Patterson (Author)

Book Description

Series: 50-Minute Series | Publication Date: September 11, 1995

This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking--to measure, match, compare, evaluate--all to establish a standard of what we believe is best. However, the critical elements of our customers’ expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.

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About the Author

Jim Patterson brings both practical and academic experience to the 4th edition of PURCHASING AND SUPPLY CHAIN MANAGEMENT . He holds a BS in accounting from Western Kentucky University, an MS in systems management from the University of Southern California, an MBA from Western Michigan University, and a PhD from Michigan State University. He taught several operations and supply-chain management courses at Western Illinois, and is affiliated with the Association for Experiential Education and the Center of Contemporary Business Issues. Jim has published journal articles in PRACTIX: BEST PRACTICES IN PURCHASING & SUPPLY CHAIN MANAGEMENT and the EUROPEAN JOURNAL OF PURCHASING & SUPPLY MANAGEMENT. He has made presentations at the International Supply Chain Management Conference, Institute of Supply Chain Management, North American Research/Teaching Symposium on Purchasing & Supply Chain Management, Midwest Business Administration Association, and the National Association of Purchasing Management.

Product Details

• Paperback: 79 pages
• Publisher: Crisp Learning; 1 edition (September 11, 1995)
• Language: English
• ISBN-10: 1560523565
• ISBN-13: 978-1560523567
• Product Dimensions: 9.7 x 7.8 x 0.2 inches
• Shipping Weight: 7.2 ounces
• Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,741,048 in Books (See Top 100 in Books)

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2 of 2 people found the following review helpful:

1.0 out of 5 stars Low is low, April 11, 2007

By 

Erhan Imamoglu - See all my reviews
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This review is from: Crisp: Benchmarking Basics: Looking for a Better Way (50-Minute Series) (Paperback)

I was attracted by the low price of this book which I thought could include descriptions on how to conduct a benchmarking study. However, I found out that 'low is always low' i.e. you get what you pay for... The book has no ingridient for conducting a study just simple definitions. If you want definitions go to any web site linked to benchmarking rather than paying for such a book.