Customer Reviews

Crisp: Building Trust: A Manager's Guide for Business Success (A Fifty-Minute Series Book)

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Building Trust is an excellent tool to help managers and trainers create an optimum work environment by building trust and enhancing team work. The practical, how-to structure provides an easy-to-use format for the managers wanting to guide their work team, or for trainers wanting a guide for enhancing trust in work teams. Highly recommended!

I found this particular book to be on-target and to the point. It is a pleasure not to have to wade through verbosity in order to understand the message. Ms. Shurtleff writes with an obvious first-hand, real world knowledge of her subject as opposed to a pedantic or lecturing posture. Very clean style, just the right touch of warmth and humor, effective and well-focused.

Refreshingly easy to read packed with valuable tips

The author has put together a working guide and reference resource that anyone can understand and use on a daily basis. Ms. Shurtleff takes the somewhat intangible topic of trust and provides information and tools to actually build trust between people and departments. We made all our managers read it!