Amazon.com: Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Books) (9781560525783): Lloyd C. Finch: Books


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Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Books)
 
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Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Books) [Paperback]

Lloyd C. Finch (Author)

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Book Description

August 9, 2000 Crisp Fifty-Minute Books
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.

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Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Books) + Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty-Minute Books) + Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Price For All Three: $40.54

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More About the Author

Murder by the Bay is a new novel by Lloyd Finch. In recent years he has focused on writing screenplays and this novel has been adapted from one of his scripts. Lloyd admires the city of San Francisco, which is the setting for his novel, and has woven some of the history of this great city into the story. He is the author of five published business topic books and in addition has written and produced award winning training videos/DVDs. His passion however, is fiction and the writing of stories that entertain and inform the reader. He lives in Carmel, California with his family.

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