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Crisp: Customer Focus (Crisp Management Library) [Paperback]

Roger Langevin (Author)

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Book Description

Publication Date: September 15, 1998 | Series: Crisp Management Library (Book 18)

This book provides a clear road map for developing the focus on customers. Market research, performance measures, and quality systems tools are introduced throughout to aid in developing a cohesive plan and strategy.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This book provides a clear road map for developing the focus on customers. Market research, performance measures, and quality systems tools are introduced throughout to aid in developing a cohesive plan and strategy.

Product Details

Paperback: 96 pages
Publisher: Crisp Learning; 1 edition (September 15, 1998)
Language: English
ISBN-10: 1560524855
ISBN-13: 978-1560524854
Product Dimensions: 8.2 x 5.2 x 0.6 inches
Shipping Weight: 6.4 ounces
Amazon Best Sellers Rank: #4,794,843 in Books (See Top 100 in Books)

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Inside This Book (learn more)

First Sentence:
More than ever before, customers are demanding greater value of delivered products and services and expecting higher levels of satisfaction. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
quality system standards, quality system requirements, quality improvement tools, quality improvement process, performance excellence

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Malcolm Baldrige National Quality Award, United States, Baldrige Award, Ames Rubber Corporation, Eastman Chemical Company, T's Transmission Systems Business Unit

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Citations (learn more)

This book cites 7 books:

Source Book: Kodak Ektagraphic Slide Projectors by Eastman Kodak Company in Back Matter
Marketing Research by Robert A. Peterson in Back Matter
Problem Solving (School Mathematics Project 16-19) by School Mathematics Project on page 39
Auditing Quality SS3 (Super S.) by NEBS Management in Back Matter
Statistical Quality Control (McGraw-Hill Series in Industrial Engineering and Management) by Eugene Grant in Back Matter

See all 7 books this book cites

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